Suites at the Red Rock Vacation Rentals

This is the worst experience I’ve had at a hotel/resort and I’ve been traveling 67 years. When we arrived at the hotel there was a man that met us and let us in the back door. He gave us codes to get into our rooms . Then He got in his car and left in a hurry. We arrived before 8pm, the website said there were front desk personnel present and the restaurant was open . There was no one at the front desk . There was no one at the restaurant. Later I found in a different website that the restaurant was temporarily closed , we were not informed. We were looking forward to a “spa experience “ at the “resort”. No one was there . When I say no one was there , there was no one in the entire facility … no security , no front desk staff, no bar staff, no restaurant staff… and no other guest in the entire place . We were the only 4 people in the entire place . We roamed the entire place looking for people … no one. Think The Shining! There were for sale signs on the place and several windows were boarded up. I got the feeling that It was not safe. The front door was locked , we entered the back door … It was not locked. Therefore , anyone that wanted to enter the facility at any time was enabled to do that . That is not a safe situation. The website for the Red Rock looked great … the reality was not even close . This is false advertisement and fraudulent. I feel this has been going on awhile . Save your money don’t go to Hotsprings SD, don’t go to Red Rock resort … It is unsafe and fraudulent… btw I never write reviews but people need to be warned about this place

HORRIBLE, WINDOW AC WILL NOT COOL ROOM. NO ONE WILL ANSWER PHONE, NOT STAFFED 24 HRS. NO ONE TO COMPLAIN TO. WE LEFT AND WENT TO ANOTHER HOTEL. NO APOLOGIE, NO REFUND. MANY OTHER BAD REVIEWS ABOUT AC AND CLEANLENESS. STAY AWAY FROM RED ROCK RIVER RESORT.

"Spa": After upping our room package to include the "spa" we were told that the "spa" no longer included a hot tub. That missing element should have been conveyed before hand. We could not find the spa robes and neither could the hotel super. We had to call the owners. who were not on site, to get them. Waiting to use a spa that you have paid for is Not relaxing. The "spa" shower had almost 0 water pressure and the shower floor was dirty. The heated floor room was nice in concept; however, the room had a bunch of pillows strewn about the perimeter but none of the pillows had removable covers and it did not seem that that the pillows were changed regularly. If it's a spa, the pillows should be per customer. Why would I want a used pillow? The sauna was really the only space that worked. There were no instructions for saune and I ended up burning my hand when pouring water on the rocks (I'll accept human error on my part for the burn). Room: comfortable beds and the bathroom had a shower with lots of pressure and adjustable head. We were the only customers, and all the other un-occupied rooms were open for us to walk through. It was a bit creepy to be the only customers. Lobby: was desolate. The lobby was open/unlocked to the street even though there was no night manager. There were (3) of us in our room but if it had just been myself I would have felt very unsafe, As an architect I was looking forward to staying in this historic hotel. The place has so much potential and it is sad that it is not being realized.