SureStay Plus Hotel by Best Western Hopkinsville

Let’s start with a greeting from the front desk. He was very knowledgeable about the area, friendly, and engaging. He even attempted to upgrade our room. The rooms are brand new and well taken care of. To top it all off, the breakfast was wonderful, and the kitchen staff went above and beyond during breakfast service.

One of the best motel. I was looking for room last night happened to stop by best choice I made. Stuff is very helpful. Everything in room is working fine. AC and shower makes it worth coming back. I booked for three extra days. And manager gives me good rate. Thanks

Nice clean stay, it’s currently undergoing renovations but that did not interfere or bother us at all. The breakfast had a variety to choose from also, waffles, bagels, toast, biscuits/gravy, fruit, cereal and juices. We would definitely stay again

The staff who checked us in and out were friendly. The hotel room was spotless, UNTIL we discovered a large amount of poop stuck to the insides of our toilet. We did not notice it until the morning of checkout of our one night stay, or we would have asked for another room. We went out, came back late, and did not use the toilet until the following morning. Then, some employee screamed at my son for supposedly spilling milk on the breakfast counter, which I do not think he did. We should have yelled back at her for not wiping off any of the breakfast area tables, but she looked scary and did not want to mess with her. Then, as we were leaving, another lady from the front desk said have a nice day.

The square pillows that BW has switched to as a chain are awful but this hotel is great. Nice and quiet, very clean, polite staff.

Horrible stay. Do not recommend. The manager Mr. Hemal Patel refused a refund when Amber at the front desk overcharged us the pet fee written on their own website. Website states $30 per day for 2 pets and they charged us $30 per pet per day which is not what their own website states. I’ve stayed at multiple best westerns and hotels that follow their policies written on their websites, and this location did not follow their own policy. Amber said only the manager can do refunds, and he works in the morning, but when we checked out, only Amber was still working (more than a 12 hour shift alone). We didnt have time to sit around waiting for him to show up to do the refund so Amber said the manager would call as soon as he got in. Mr. Patel never called us like he was supposed to, and when we called him about the refund, he was extremely rude and told us to take it up with corporate because he refused to refund us. We complained to corporate about his bad manners and horrible customer service so they submitted a ticket to the owner of the hotel. The descriptions of the hotel do not cover the state of renovations that are being done. The website states that the pool is being renovated only, but the full first floor is still under construction (it’s been months of this according to other reviews). The air conditioner was loud and didn’t cool off the bathroom in the room or hallways. The elevator and stairs desperately need to be updated. The toilet seat is square and really uncomfortable to sit on without falling in. There was no ramp for the carts at the front of the building to load/unload our car. Had to lift the cart over the curb. For over $100 a night, I expected way better. And better customer service than Mr. Patel gave us. We will not stay here again.

Unclean bedding, low water pressure, no hot water, no ironing board or iron, pool closed, remodeling mess through the halls.

Hotel is under construction. Owner let us know that at check in. He was very polite. Talked family bit. We realized we didn’t get any milk for our baby. We are transitioning her to regular milk and he didn’t have what we needed either. He sent his wife to Walmart to get the milk. Refused payment. We will stay here again.

Was full and that was not true and sent me down the road to this hole in the wall motel that the a/c was conpletely out of the room and i got another room by the time i got to my room i was so tiried ijust wanted to go to bed and then i go to the bathroom and there was poop all over the toliet and they would gie me a refund i slept in my truck and i went to best western the next morning and got a room and they wasnt full at all