Usuario invitado
2 de septiembre de 2024
I have just been to visit this pub for some afternoon lunch I ordered a vegetarian lasagne and my friend ordered a beef one I am assuming that it was the bar manager that brought out the food to us as she was not wearing the uniform everyone else was. She said " veggie lasagne" I said that'll be mine thank you She passed it over, I started to eat it, and remarked to my friend that it was strange, its usually made with vegetables or lentils, and it must be qourn mince My friend began to eat hers and we quickly realised that she had the veggie one and I had the meat I was mortified, as this wasn't just a oh I fancy a vegetarian option, I don't eat meat, and haven't for many years for very personal reasons. I went to find the lady and explained that she had given me meat and that it was very upsetting She just said, oh sorry why don't you swap I asked if we could actually have the dinner we ordered, she took the plates away 15 mins later a young lad came out and plonked them on the table and walked off. We were then ignored. At no point did anyone ask if we were happy with our food, apologise for giving me meat or even try to smooth things over with a good will gesture I am really shocked and saddened at the level of customer service and complete indifference to what had happened The pub was beautiful and is advertised as 4 star, this experience and total lack of customer service skills were shocking My friend is a landlady herself and was absolutely disgusted with the service we received I wouldn't have written a review at all if they had treated us better or acknowledged our upsetting experience Such a shame
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