Hope Harbour Hotel

Had to wait while one of our 2 rooms was made up but the room that was supposed to have been made up had only had the beds done. Toothpaste splattered across the bathroom mirror, toilet unscrubbed, no face washers, hand towel or bath mat though there were fresh towels on the beds. The kitchen hadn't been done as there was no dish cloth or liquid for cleaning only 2 tea cups, no mugs and the fridge contained half eaten yoghurt, a full bag of grapes and a 1/4 of rotten watermelon its juices all crusted under it. The well frosted freezer contained a partially eaten iceblock frosted into the freezer, obviously it had been there long enough to be frosted to it. The kitchen had not been stocked with tea coffee sugar or most importantly for me milk (being a little fussy I bring my own tea and coffee) I have doubts about if it was vaccumed due to the pills as several other items on the carpet. I mention the pills as we had young children with us. The aircon remote had no batteries or back to it but we just swopped out the batteries for the T.V. remote The cleaner sent to remedy this politely made it clear that she wasn't the one who'd made up the room. She cleaned the mirror restocked the face washers, hand towel and bath mat, removed the food from the fridge and freezer and upon request gave me a cloth for me to scrub off the crusted watermelon juice. The beds were clean (I checked) with fresh sheets and comfortable. They were clear that they expected courtesy to others by not making alot of noise late at night or slamming doors. The pool area could have been cleaned. I don't know where the dirt came from but it was there when we arrived and still there when we left. The lobby chairs I wouldn't sit in, needed a good scrub with soap and water. They unlocked the freezer at the Cafe late one night for us to buy ice cream. The staff were helpful and polite. The kids loved playing ping pong and swimming.

Firstly, the room was excellent, ultra clean with bath and shower. The sheets were exemplary, bed very comfortable as were the pillows. Bar fridge and microwave, toiletries in the bathroom. Towels excellent. Airconditioning excellent. I was excited to see a very large, modern wide screen TV with onboard Android system. Disappointed that no internet connection (so I could have used my own passwords for my streaming services. Even more disappointed that there was no aerial connected, but I had brought my own tech and internet. I just switched off the TV. Imagine my extreme displeasure to board the 3rd floor lift at 05:00 to have the doors closed - but no button worked! I WAS TRAPPED IN THE LIFT!!! I pressed the yellow emergency button for 5 seconds - no answer - pressed multiple times. I phoned the hotel main number, so they could press the lift call button - no answer. I phoned the 24/7 emergency 1300 number. The operator said she would send someone out - who would phone me with an ETA. Getting anxious, being 60 years old with a heart condition, I dialled 000 to call the POLICE! The dispatcher commended me on remaining so calm. I assured her, being very hot in cramped spaces with very little air was definitely not conducive to my remaining calm. They said to call 000 back if I got out before the fire brigade arrived. Five minutes later I heard voices outside. Someone heard my banging on the lift doors and cries for help. I GOT OUT That night the guy on reception said sorry. I explained that, although the room was marvelous - and that I did eventually get out, a man of my age and I'll health could have died - why wasn't anyone on duty to answer the damn lift emergency phone? He said he was sorry.

Have stayed here a few times now over time, and it has always been a good stay for the money. (Especially if you can find a good deal on Trivago etc!) The hotel has had a couple of owner/management changes in recent years, so some reviews are now out of date. I've always found the staff to be friendly and the facilities to be great whenever I've stayed there. Rooms and beds ARE slightly dated now, but still very comfortable and you still get a good nights sleep. Cleaner could be a bit more thorough (e.g. corners in bathroom and shower recess, in the room I had this time around anyway), but are generally pretty clean. Location is great, as it is very quiet and away from the rat race of Central Surfers, and is very close to many of the theme parks and lots of shops and restaurants. I recommend this hotel for any type of traveller, families or solo, for both a short, or long stay. Due to the slightly dated beds and furniture (which are still good!), I won't give it 5 stars, but it is still great value for your money!

My booking was cancelled by the hotel because the hotel was fully booked and you charged me for the booking... you need to make sure the booked accommodation is actually available... I had to sleep in my car. You need to refund my money immediately...the hotel said you should refund my money asap.... Please advise me when you will refund my money... Reg, Brett Kilvington

It is the second time I have stayed there the first time and the first time was great but this time there was dog **** on the verandah and the room smells like a dog had peed in the room there was a large stain on the carpet

I am late check in, but the stuff arrange is very well. The room is larg， Hotel view is nice. The location is inconvenient, if you have driving on this trip. No housekeeping Service.