Usuario invitado
23 de junio de 2024
We've travelled a lot and stayed at a lot of different hotels and I've never experienced anything like the treatment we had at this hotel. They advertise as a family hotel ("perfect for family reunions). What they don't tell you is that your 15 year old isn't allowed anywhere in the hotel without an adult. We sent our son to check out the pool to see if it was worth going to. A hotel employee told him that he wasn't allowed to be unescorted and made him sit at the front desk until my husband went to collect him. My husband questioned why this hotel rule wasn't communicated and said that if we had known about it we would have stayed somewhere else, the female night manager got mad and kicked us out of the hotel. Not only that, she said if we weren't off the premises in 30 minutes, she was calling the police. No warning that his perceived attitude was unacceptable, just you need to leave now. Nice customer service, Embassy Suites! You ruined what could have been a nice five day trip for absolutely no reason except that you don't train your staff well. This is the last time we'll stay at an Embassy Suites and I'll be letting any and every baseball family I know about the way this location treats its customers.
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