Hampton Inn & Suites Birmingham-Hoover-Galleria

When we arrived and went to the room, the air conditioning was malfunctioning and was putting out hot air in August and would not shut off, so we had to change rooms. We were downgraded to a smaller room and were denied any credit for the inconvenience and price difference in rooms.

We called to make sure there was a pool and if it was heated. When we arrived they said to use the pool Attached is the pictures taken over three day time. Dirty hotel too! Everyday we were told the pool would be fixed. It was so dirty and green. Couldn’t see the bottom of the pool.

We've stayed here 4 times in the last 6 months. We travel with pets and the pet area needs work. I took a star off for the luggage carts. They are half size of anywhere else we've stayed and they do not have 2 ends to keep luggage from falling off in the inclined parking lot. Almost every stay, I've dumped my belongings off the cart rolling it through the inclines of the parking lot. I've resorted to bringing bungee cords to try to fight this issue. We continue to stay because it is clean, comfortable, in an area that we have many food options, and on our route.

When I booked our rooms I booked 1 with 2 beds and another with 1 King. Called 2 times before arriving to see if I could get 2/2. They said they were booked. We flew in Thursday late. 8PM and our room w/2 beds was given away. 5’6” can not handle pull out bed.

Whatever Has Happened to Hampton Inn? I’m giving this hotel 1 star because the people who work there are very nice. But the hotel itself is old and in serious need of updating: 1. We had the LOUDEST A/C! It was impossible to watch tv when the air kicked on unless you turn the volume up to 45 or 50. Then when the air cut off the tv was blaring. The noisy A/C woke us up several times during the night. 2. The tv was very small for the size of the room and it was very far from the bed. 3. The bathrooms are from 1990 and the tubs have old, worn-looking shower curtains that look like they’re that old. 4. Weekday breakfast was skimpy and offered only old-looking apples/oranges as healthy options. If you look forward to a restful hotel stay when you travel, you should pass on this one.

My husband and I drove 9 hours to Birmingham, Alabama for a family medical emergency. The first night we stayed directly across from Woodward Baptist Hospital at the Marriott Courtyard. The offered a hospital rate $233.00 We liked it very, much. No available rooms the next night. We contacted several hotels for availability, nothing was available. We finally found the Hampton Inn Hoover Galleria hotel, the price was over $200.00 for this night. Upon entering our room at the Hampton Inn Hoover Galleria we saw the curtain. Half the Roman shade was higher than the other. There was a metal bar hanging out of the curtain leaning on the wall next to it. Impossible to close. The Hampton Inn staff knew the curtain was broken. They didn’t care or they would have fixed it. The room had been cleaned and prepped for guests. They were aware. We were too tired to deal with a broken curtain. We were at the hospital until 10:00 pm then drove to the Hampton Inn Hoover Galleria. I called the front desk before checking out to let them know. They said they would send up maintenance . Maintenance arrived but couldn’t fix the Roman shade. I complained to Hilton. Hilton called the front desk, who again suggest maintenance. At the very, least a Hilton property could have apologized for the trouble. Our room was over $200.00. We expected curtains to close. Bottom line. See photos. Stay someplace else.

Stopped at this hotel while traveling with family. We picked this hotel for its indoor pool (on the smaller side). There was no longer a whirlpool in the pool area. The 2 queen bed room with sofabed was very roomy! We didn't use the sofabed so I can't comment on the comfort or size of it. We were pleasantly surprised about how the size of the room - could have easily put another queen size bed where the sofabed was and there would still be plenty of room to move around. Nice breakfast as there was quite a bit of variety (see pictures of breakfast area). There was onsite laundry that we didn't use. A lot of restaurants and stores nearby. Would definitely stay here again - clean and polite staff.

Dirty rooms and lack of concern by staff/management. Acted like I should just accept it dirty underwear in my room from the last guests. They offered to waive a pet cleaning fee on a room they obviously never cleaned! No wonder people are switching to Marriott properties. Only stayed one night. Will use my Marriott rewards more.

Room was clean but smelled musty. The carpet looked new. The tv was ridiculously small for such a large room. I saw the hotel had a hot tub online when booking and was looking forward to that only to find it had been filled in with concrete and no longer existed. Room met my needs for one night, but I’ll look elsewhere next time.