Appletree Holiday Park

Wow what a beautiful holiday park. We arrived a little early last Saturday and check in was not until 4, but our accommodation was ready and they let us have the key. We stayed in a superior caravan but this was more like a lodge. Very spacious for 7 of us and everything was of a very high quality and spotless. We had many drinks and lots of food at 6west which is the onsite bar/restaurant where all the staff were amazing. I am disabled and use a wheelchair and my children have additional needs, they made sure we had all we need and looked after us well. All the staff we had interactions with were great, so friendly. Was so nice to always have a friendly helpful member of staff at reception. The site itself is well kept and very clean and tidy.

We arrived at apple tree resort.this place is amazing.the accomation is exceptional and value for money.its peaceful perfect to have a lovely rest.the bar is really nice with good food.there was even a singer at weekend who was brilliant .can't wait to go back also staff very friendly and couldn't do enough for you

We arrived at apple tree resort on Monday 29th July. This break was something we were all looking forward until disaster struck. We booked a 10 person lodge (exclusive woodland waterside, number 9). We got the lodge key only to find the hot tub wasn't working. An engineer came out and fixed this. We then carried on unpacking only then to find out the freezer doesn't work which meant all our fresh meat and ice lollies were all melted. We put another complaint in. This time they moved our freezer items to the lodge next door, which again the freezers were not working. It got worse when we noticed bed bugs ( not 1 or 2 ) but many in each bedroom. Once again we made a complaint. They moved us to a smaller lodge opposite. We were very disappointed as now we were downgraded and not enough space as we had no choice but to just get on with it and make do with it until the staff provide feedback. At this point my kids were so worried and scared they wanted to come back home. After their fear with the bed bugs, they looked around in the downgraded lodge where we were placed, only to find growing mushrooms and damp under the bunk bed- yup never seen anything like it but the truth.. Clearly this lodge was not deep cleaned for a while. This has not only caused us unnecessary stress and inconvenience but alot of our food was wasted as we couldn't use it. There was no welcome pack for any of the lodges on how to operate the appliances such as you cannot load the freezers up- you think it’s a freezer and it does its job like a normal freeze. (as this was instructed by the staff) I wouldn’t book there, and if you do, inspect the Lodges properly before you start unpacking and buying loads of freezer stuff. Take loads off cleaning products as you will have to do a deep clean yourself.