Hotel Aruma Ha

Esté preparado para ser estafado con "impuestos turísticos" inventados. Si habla con otros turistas y lugareños de la isla, descubrirá que no existe tal cosa, y ciertamente no en la medida en que se cobra. Traiga entre 500 y 1000 pesos adicionales en efectivo y vea si puede obtener un recibo. Allí vive una familia de mapaches, no les tengas miedo. La gente los alimenta para que se sientan cómodos con la gente (¡no tienen rabia!). Si dejas comida en el bote de basura afuera de tu puerta, probablemente te visitarán y quién puede culparlos.

4 días antes de la llegada intentamos cambiar la reserva debido a una tragedia personal. El propietario y *********** sugirieron que la otra parte era la responsable. Como resultó, el propietario podría haber dado permiso para renunciar a la reserva, pero ELEGIR no hacerlo. Pude viajar y encontré el hotel de mala calidad por el importe cobrado. La única gracia salvadora fue la directora Rebekah, que fue de gran ayuda.

WE WERE ROBBED. A male housekeeper BROKE INTO A HOTEL SAFE and took all our money! After that he quit. Before coming here we got a note via *********** messenger that we should bring cash as there is difficult to use credit cards in the restaurants and bars and that ATM many times run out of money. So we did. When checking in the manager specifically said to put all money and valuables in the hotel safe. So we did. On the 2nd day we came back to the hotel and found the doors of our room widely open. The manager apologised that an employee that was cleaning the rooms unexpectedly quit while cleaning our room. We were shocked that they did not at least close the doors of the room as we had laptops in and other valuables inside the room. After a couple of hours we needed the cash and tried to open a hotel safe but the lock was stuck. It was working perfectly in the morning and that made us feel a bit uncomfortable. After numerous tries to open it we contacted the manager and we tried to open in together with her key copies. She brought all copies of all the safes in the hotel and we tried one by one. No luck. The maintenance personnel came and forced open the hotel safe. The passports were in, Euros were still in, but ALL US DOLLARS WERE GONE. After that we were dealing with the police until early hours of the morning and when coming back to the hotel we found the copies of all hotel safe keys still on the fence of our door accessible to anyone! They do not care about the safety at all! The whole time staying here (5 nights) we were dealing with the police, the owner and the manager. The manager and the owner handled the situation very badly. I am still shocked by the lack of help they offered us. They did not clean our room the whole time, did not give us clean towels, no eye contact, turning away from us as soon as we stepped into the hotel premisses. In the end we felt like we were the the guilty ones. We are utterly disappointed.