PALACE Hotel（Hohhot Railway Station Dazhao Wuliang Temple Hailiang Squar）

1. Nice Lobby, But That’s Where It Ends Upon arrival, the lobby looked clean, stylish, and well-maintained, it gave us a good first impression. However, things quickly changed once we entered our room. The room had an unpleasant, musty odor that did not go away even after airing it out. The bathroom smell was even stronger and uncomfortable to use. 2. Smoking Despite “Non-Smoking” Claims Though the hotel advertises non-smoking rooms, our room had an ashtray and lingering smoke smell. For those with allergies or sensitivity, this is a major issue. The inconsistency between advertised policies and actual practices is misleading and unacceptable. 3. Only One Lift for the Entire Building The hotel only has one functioning elevator, which led to long waiting times, especially during peak hours. With multiple floors and many rooms, this was frustrating and poorly managed. 4. Helpful Cleaner, But Poor Ventilation 5. Smart Room System – Not Foreign-Friendly The room has a smart control system for lighting, curtains, and more, a great feature in theory. However, all settings and displays are only in Chinese, which made it difficult for non-Chinese-speaking guests to use even basic functions. 6. Limited Laundry Access There were very few washing machines and dryers available, which didn’t match the scale of the hotel. We often had to wait in line just to do laundry. 7. Mixed Staff Experience The male receptionist was unprofessional and unhelpful, but the female receptionist was more attentive and tried to assist with our issues. The hotel clearly lacks consistency in staff service quality.

Great location. Walking distance to Saishang Street & few temples and the Grand Mosque. Room was clean but bathroom shower water do clog-up a bit. Front desk personnel & cleaners are very helpful.

The service was excellent! Special thanks to 张丽 who helped me to find a dentist and 张继中 who helped me to become gold member. Last but not the least, I love the latte coffee and robot breakfast delivery.

Great location, friendly staff, new and clean facilities

服務人員：熱情接待，態度友好。一直與客人確認入住舒適度。在大雨防汛工作中，及時修護受損設施，安撫出行受困旅客情緒。咖啡暢飲是一個亮點。此外，房間內嵌入了助眠療愈音樂設備。早餐中有內蒙特色燒賣、奶茶喝羊雜湯。地處景區，出行方便。逗留期間認識了世界各地遊客，氛圍歡樂愉快。

酒店地理位置方便，離寬巷子大召寺距離很近，可以走路去，房間設施完善，智能馬桶智能窗簾都有，乾濕分離衞生間，提供一次性的酒精棉片，還有助眠音樂，藍牙連接，有助於睡眠，早餐的種類也很齊全，有當地特色也有麪包等。