Usuario invitado
15 de mayo de 2024
Stayed at this location for my sister’s birthday. We had a family dinner and then my brother, sister and I stayed in the room. I had to leave really early for a meeting but I was scolded by the old over weight caucasian lady at the desk that sits for the majority of her shift. She repeated asked me if I was staying in the room with my brother and sister. I confirmed that I was and in a very accusatory tone she said “in a king bed”?? I explained that the one king bed was only room type available at the time of booking, and we were just there for one night and we would make it work. She never offered waters or gave me the over view of the hotel. She made me one key and then I had to rush out to pick up a gift for my sister. When my brother and sister left the next morning the rude and abrasive lady scolded them on whether I stayed in the room or not. We received no complaints nor were we disruptive in anyway. So why was she coming to ask this question if I’ve already explained it to her? She continued to scold my siblings until they just decided to stop answering Her accusatory questions and left. The room was paid for with no issues. I can see from previous reviews left on the hotels website that I am not the only one that has complained about this disrespectful, slovenly human being. She should not be allowed to interact with guests as Guest satisfaction is not her First priority. Maybe retirement is the best option for her. ( just a suggestion) This hotel does not have enough amenities, nor is it up-to-date enough to have disrespectful employees at the front desk. I hope her employment is worth all these negative reviews.
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