Tam Coc La Montagne Resort & Spa

The room had two Aircon/heater units, one would not heat and the other was missing a remote. We saw a total of 4 staff members and most rooms were empty but late checkout was not allowed. Breakfast was terrible and late. Cold pho, sad ban mi, old watermelon, cold coffee and we sat in the dark for the first half. Happy with the help of the staff member who helped with organising taxis.

Resort ở vị trí thuận tiện, dễ đi. Không gian hơi chật hẹp, bố trí khu tiếp đón và nhà hàng cùng 1 chỗ, kê nhiều đồ đạc nên chật hẹp. Phòng cũng khá bé, kê giường n*** sát cửa, nên mở cửa ra có thể va vào giường. Tuy nhiên 1 giường cũng rộng nằm thoải mái. Nhân viên phục vụ không chuyên nghiệp, phải nhắc và giục nhiều lần bên mình mới có giường extra bed. Đồ ăn tối đã đặt trước, nhưng khi lên đồ bị thiếu món, và phải chờ ăn gần xong mới có món, đồ ăn hơi cay.

We popped into just the restaurant for an evening meal - surprised to be taken through to a rather grand dining room (part of the whole resort) as from the road it looked just like a usual road side restaurant which specialised in pizza (but with other dishes available). The service was excellent and the food was delicious although a couple of the dishes were not exactly as described in the menu (some Ingredients missing or replaced, and the panna cotta was not set). On the pricey side for Vietnam, but still good value vs similar standard in UK.

Next door is a building site - which completely ruins the otherwise tranquil setting . The swimming pool is next to the building site so any plans for relaxing swim or spa goes out of the window. The resort should be telling future bookings the situation so that other plans could be made.

Stayed here recently as part of a Tour group on a journey across Vietnam. We appeared to be the only guests in the resort. Hotel us visually stunning, the great timber hall for reception area is amazing. Our group were located in various villas towards the swimming pool area. Our room had a fantastic view of the lake/mountains and was very spacious. Swimming pool was very nice. Poolside Bar area was not available during our stay and hotel missed a trick by not offering any sort of poolside service. Evening meal food service was bordering on farcical if I'm honest. Only one young lad on duty who had a very basic grasp of English. Started taking drink orders for the group then switched to taking food and drink orders half way, so leaving half the group to then make food orders later on, as he'd then gone off to start the drinks orders! We ordered a bottle of white wine, were then offered half a bottle already opened, rejected that, then hotel switched to a totally different type of wine to that ordered! We had to get our Vietnamese Tour guide involved to sort the situation!! Food arrived in various stages, so some of the group finished their meal before others were even served!! As the only guests in the hotel, we expected a much better level of service. Simply don't know how they'd cope with a full hotel!

We really enjoyed our stay here and the outstanding aspect was meeting Phoung Bui the General Manager. Her customer service is second to none, she is warm, engaging and knowledgeable. We told her that we wanted to eat local food and she organised a local feast for us.... food not on the menu and it was amazing. Thank you Phoung. The reason is so lucky to have you. John and Trish from Australia