AnThai Saigon Hotel

We booked a special hotel room for our stay over Christmas but instead of the magical experience we were looking for we were subjected to very loud construction noise all day every day. This is apparently a long term project in the building next door but there was no attempt to let us know at time of booking that this would be an issue, no opportunity to find an alternative hotel given it was not suitable for us. The notice in the hotel lobby states the work starts at 8:30am and finishes at 5pm, but we were woken up by jackhammers directly behind the wall our bed was on at 7:30am and and they continued right through to 7pm. You can feel vibrations through the floor and the noise is so loud even having a conversation was difficult. Calling our families for Christmas was next to impossible. We complained but the manager was conveniently “sick” and couldn’t talk to us, all we were offered as compensation for this was a free taxi to the airport, which considering the cost of the stay and how our Christmas was ruined is pathetic. On the other side of things the breakfast buffet isn’t bad if you get there early, get there a little later and don’t expect much. They have milk available with no sugar in it, which would have been great except they put sugar in the coffee itself so it is not possible to have a non-sweet coffee. I asked but they told me that was all that was available. We were in a non-smoking room but there are definitely people smoking in the building, every time we came back to our room it stank of cigarette smoke that was wafting in from somewhere. While the construction noise is from the building next door and not directly the fault of this hotel, their handling of the issue is abysmal and it counts as one of the worst hotel stays I have ever had. I will say that staff were friendly and did their best considering the situation, I have absolutely no issue with the staff aside from the manager who wouldn’t face us.

Good location in district 1 with almost all attractions under 5-15min walking distance. Limited basic breakfast provided.

great location in district 1. close to all restos and stores. good choice

This hotel is in a great location. Friendly staffs, good services.

Service was good, room is clean, only the breakfast maybe can a little bit more choice.

Room furnished excellent, reception are friendly. Overall excellent.