Silverland Ben Thanh Hotel

**Reseña del hotel** Tuvimos una experiencia maravillosa en este hotel. El personal fue increíble; desde el momento en que entramos, sentimos la calidez y el excelente servicio. Nos recibieron con una bebida de bienvenida y el personal nos acompañó amablemente a nuestra habitación. Las habitaciones eran preciosas, tal como se muestran en las fotos. Tuvimos muchísimas oportunidades para tomar fotos aquí. El desayuno fue excelente y el hotel está convenientemente ubicado cerca del mercado y a pocos pasos de otros lugares famosos del Distrito 1. Recomiendo ampliamente reservar este hotel.

Al registrarnos, el personal nos sirvió té y aperitivos. Al terminar, nos acompañaban a la habitación. Nuestra primera habitación tenía una cerradura defectuosa, así que llamamos al servicio técnico, pero tuvimos dificultades para comunicarnos, ya que no entendían bien el inglés y su tono era brusco y molesto. Al llegar a la habitación, se dio cuenta del problema y llamó al equipo de servicio para que lo solucionaran. Vinieron unos tres o cuatro empleados, pero no pudieron solucionarlo. Esperamos un buen rato porque se turnaban para arreglarlo. Finalmente nos consiguieron otra habitación y la cerradura funcionó. A pesar del problema, el resto del personal fue amable y atento. El desayuno también estuvo bien.

This is the best hotel I have stayed in my entire life. This is not a luxury resort, but there are a couple of things that made our stay spotless during our honeymoon: 1) They welcomed us with a bouquet of flowers, free wine and fresh fruit while we checked in to the hotel - all for free. 2) The staff were exceptionally well trained and attended all of our requests with the best attitude. 3) The hotel was very well located very central to the city. 4) While drinking our wine, we accidentally broke one of the wine glasses. When we reported this to the lobby and were getting ready to pay, they said that they did not want to ruin our trip so they would not let us pay them back for it - where else in the world would you get a service like that? I have just one feedback for improvement. I felt like for the afternoon tea service, the variety of food was not enough, which left us wanting a bit more for the extra price we paid.

We had a great stay at Silverland. Location was excellent, amenities were well-provided, staff were nice, and the hotel itself is beautiful and instagrammable. I will stay here again if given the chance.

Hotel location is good. Hotel staff is also friendly and helpful. I requested for a connecting room with my gals but they didn’t have it so the hotel staff upgraded one of our room to a bigger room so we are all on the same floor.

Hotel is convenient located next to Ben Thanh market and next to the metro. Breakfast provided has a great variety and spread. Tasted delicious as well. Service levels at this hotel is impeccable. All staffs are friendly and make you feel at home away from your own home.