Premier Inn Saffron Walden hotel

The receptionist had a very off hand attitude, everything seemed an imposition. Ok I arrived early, but was happy to wait 45 mins to give them my order at 6:30 pm. People came and sat down I assumed they pre-booked. Orders were taken at 6 o/c. At no point was I given a menu or asked if I wanted to order. Waitress was not busy. After the allotted time I left and had a lovely meal at Wetherspoons. The receptionist would be better off in the housekeeping department away from customers.

Nice hotel, friendly staff, clean sheets, clean bathroom with a good shower. The hotel is very far from the station, almost an hour's walk. Around 20 minutes walk to the town centre. Very few buses and in weekends even less, so be prepared to walk or take a Uber.

Lovely comfy bed and pillows. No staff available all doing multiple jobs. Room was dusty. Food was mediocre. You had to find staff just to order and again to pay at the end.

Good hotel. Nice, efficient staff. Room exactly as expected from a Premier Inn. Having read other reviews, I was concerned about this stay however I found the staff pleasant and the rooms clean and stocked with towels. Only comment would be the shower glass and chrome could do with a buff to remove water marks. Overall, a great one night stay.

No towels in room, ordered a streak in restaurant asked for medium it came overcooked when l complained to waitress she wasn’t least bit interested. Bar ran out of beer when ordering at dinner. Tried frozen fruit at breakfast still frozen rock hard. Our friends had to change rooms as toilet did not flush . Lots of lime scale in bathroom and very low water pressure. Have stayed premier inn many times but this has put me off for future stays.

My recent stay at the Premier Inn in Saffron Walden was, unfortunately, quite disappointing and fell far short of the usual Premier Inn standards I've come to expect. Upon arrival, there was no staff at reception, leaving us waiting around for a considerable amount of time. This is a basic expectation for any hotel, and it was a frustrating start to our stay. The issues continued into the restaurant. We felt ignored by staff who seemed to be deliberately avoiding eye contact. When we finally did get some attention, it was clear that the staff were unable to use the tills properly, leading to further delays and an overall sense of disorganization. Compounding these issues, we found some of the staff to be rude, which made for an unpleasant dining experience. Our room also presented several problems. The bed was notably small and uncomfortable, making it difficult to get a good night's sleep. To top it off, the body wash dispenser in the bathroom was empty, a minor but irritating oversight that adds to the feeling of a lack of attention to detail. Overall, while the location of the Premier Inn Saffron Walden might be convenient, the significant issues with staff availability, training, attitude, and basic room amenities made for a very poor experience. I hope these issues are addressed promptly to bring this hotel up to the expected Premier Inn standard.