Usuario invitado
28 de diciembre de 2024
We stayed for 2 nights in rooms 210 and 212 from December 26 to 28, and it was a complete waste of money. Recycled Food in Buffet: The dinner buffet had the same items as the next day’s breakfast and dinner. It felt like leftover food was being reused across multiple meals, which is completely unacceptable. Uncleaned Mugs and Cups: The mugs and cups in the rooms were dirty and not properly cleaned, raising hygiene concerns. Dirty Pillows and Towels: Pillows and towels had stains, and even the replacements provided were visibly dirty, with patches and marks. Rusty and Smelly Bathroom: The bathroom was in terrible condition—rusty fixtures, dirty surfaces, and a strong unpleasant odor. It was impossible to use the bathroom comfortably. Unsealed Water Bottles: The water bottles provided were unsealed, looking like they were refilled, which is highly concerning from a hygiene perspective. Non-Functional Locker: The in-room locker was rusty and didn’t work at all, making it completely useless. AC Turned Off: The air conditioning was inexplicably turned off on the second day at the buffet area leaving the room uncomfortably warm. Poor Wi-Fi: Wi-Fi was only functional inside the room and did not work anywhere else in the hotel, which was highly inconvenient. TV Remote Not Working: The TV remote didn’t work, which added to the frustration during our stay. Unfair Extra Charges: We were charged extra for room service when we simply asked for replacements for the dirty towels and cups. This was not something we ordered, but a basic necessity due to their negligence. No Toothbrush or Toothpaste: We were surprised to learn that the hotel doesn't provide basic essentials like toothbrush and toothpaste. When we asked, they told us they generally don't provide them. This is highly unusual as most other hotels provide these essentials as a standard service. Despite paying Rs150,000+, the experience was far below what should be expected from any hotel. The lack of cleanliness, subpar food hygiene, and additional, unfair charges left us deeply disappointed. Not recommended at all.
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