Spa and Resort Hotel Solage Oita Hiji Beppuwan

酒店位置接近海边，在房間及温泉區可對望大海！值得入住！

酒店雖然很有歷史味道，但水上樂園及温泉皆有，自助餐味道很好，讚👍🏻

Room had a fabulous view out to sea. Booked the hotel for the kids to use the waterslide but it was not open (despite it being September and still very hot) - that was disappointing. The kids did have fun nonetheless in the arcade and squash court. Property was tired and run down, outdoor areas overgrown and not maintained. It was very clean though. Perhaps it is better maintained at peak periods? Staff friendly and helpful.

At dinner time I was alone trying to feed my two years old son and as I was having problems since I didn't get something for him to drink I called the waitress next to me and asked her if she could bring him some water, she said yes and went away, came back and asked me if I needed it cold or hot, I said cold, she went away came back and told me I needed to get by myself, she could not just think that the water wasn't for me and see the trouble I was having to make sure my son didn't chock. I complained and no one apologize, only the front desk clerk did, the restaurant manager said he will talk to his staff but also didn't say sorry. They said after talking to the waitress the next morning during breakfast they would come to our table to apologize since that really spoiled my dinner but no one came for breakfast, the manager of the place and the waitress never said sorry. The hotel looks really old, the AC was not on in the corridors or the video arcade so it was really hot. The breakfast has no selection for foreigners, they only have boiled eggs and scrambled eggs that are more like a soup because they are not well done. No omelettes or overwell eggs can be cooked for you, no pancakes or decent bread. I thought maybe during check out they would call the manager to come and apologize for what happened during dinner time but they didn't mentioned anything. They really need a service training. There is a bunch of Japanese staff doing nothing while just relying on their foreigner staff like indian or Indonesian people. AVOID this place.

Water park not yet open So sad that the water park not available during my visit day. It opens since 13/7. I’m about one week ahead. And misleading by website when book. But the sea view is great and give you a relax holiday feel. The staffs are helpful.

We did not stay at the hotel. We only went for treatments at the spa. My husband enjoyed his 90 minute massage. I had a 60 minute relaxation and added on a 30 minute head, neck and shoulder. She never touched my head or neck. When I came out of the room everything in the relaxation room was gone - not even a drink of water which is usually essential after a massage.