Hotel Koulnoue Village

Super voyage la vue sur la mer est magnifique

BAD experience. even we were not able to get to the hotel because of storm and floods and we contacted the property to confirm the refund (which they did) they still rejected, not answeing thw phone, not responding. Very disrespecful, i would not recommend to stay and support those kind of people.

This was a very difficult experience for us. We had to leave early, which upset our schedule. We sought out the area for its high black limestone cliffs which march into the ocean and create a spectacular coastline, and because it is off the beaten track. We found the resort was not as described. Some facilities are very run down- for example, the tennis court surface is broken and **** infested and the net is in pieces on the ground. There was no horse riding. But worst of all, not only did they have no water sports equipment, they told us we would be arrested if we put a foot in the water! They seemed to feel the shark swim ban was still in effect, even though the New Caledonian government had announced it was lifted across the whole country months before. Luckily we found out the campsite up the road was hiring kayaks - and everyone was swimming there. So we had to drive up the road and pay to hire something that was supposed to be part of the village. The actual people working at the resort were lovely. Management didn’t believe our problems, and would not refund our money. A really unpleasant experience in a heavenly location.

Great experience. You’re very remote in this part of New Caledonia don’t expect 5 star service - especially at this price. Considering the limits of the location the hotel mostly delivers. The rooms with private pools are a highlight. When we stayed it rained heavily for 2 days straight. The bungalow stood up well and they are in great shape for their age. The pool area was being renovated when we were here but it should look great in future. The only real letdown is the restaurant. The buffet is great IF you like buffets, otherwise there aren’t any other options at the hotel or nearby. At 4500 XPF each it is an expensive experience. For the location the buffet is varied and well presented. Wine here is decently priced and starts around 3000 XPF per bottle. Beer is expensive at 800 XPF for a small glass. Overall - this place is recommended but don’t expect to be blown away by the service and culinary experience in this part of the world. Come for the remoteness and beauty. The rooms are a definite highlight. Get the ones with the private pool if you can.

Lovely location on the beach. Had a beachfront with it's own little pool. Bungalow was nice. They are looking a little bit tired in places so bear that in mind . Wifi didn't initially work but after a reboot it went and so did tv. Had the buffet dinner which was nice albeit a bit pricey but food was good. There was a problem the morning we checked out where the water just stopped working but not sure if it was planned or not! Work being done slowly around the place but would be good if the owners invested a little to attract people back post covid.

Hienghène was a highlight of our recent stay in New Caledonia. It’s on the isolated East Coast which is stunning for its scenery. Take the time to head up the coast to the waterfalls and walking. The resort is great for its location. We stayed in a comfortable well equipped bungalow metres from the beach. Everything a tropical getaway is supposed to be. The reception was helpful. Sunset and sunrise were stunning and breakfast on the patio facing the ocean will live long in our memories. The evening buffet was average for the price with not a lot of really good choice, but still a good stay with no real other options at this time of year. We’ll back for the area and location.