Insula Alba Resort & Spa (Adults Only)

Room: Double Room with Private Pool - Room 1103 The room was very clean and spacious, the cleaners cleaned everyday without fail. The fridge, we were all inclusive, we had 1 small bottle of prosecco, 1 can of beer, 1 can of coke and diet coke and 1 bottle of water which was replenished each day. To get more water, we had to go to the main restaurant to ask at the bar for it. When asked why the room only had 1 small bottle we were told there is a water tax, hence only one bottle. Private Pool If you have a health condition do not get in, it is like an iceberg, far too cold to stay in for longer than 10mins. If we had known it was going to be that cold, we would not have booked that sort of room. There should also have been guidance given regarding how cold it was. When we arrived it was raining and windy, so some twigs had blown into the pool. They were still there 7 days later by the time we left, so, it had not been cleaned. Pool Bar We would like to mention both Manos and Nikos, they made our holiday. The most polite and friendly people you could ever meet. They went out of their way to know everyone's names, what you were drinking and what room you were in, so they didn't have to keep asking. Not once did we have to wait for any drink, even to the point that as soon as our glasses were empty, we were brought another one without having to ask for one. I will say this, Manos was left all day on his own one day managing the bar, making drinks, taking them out to everyone on the sunbeds, our hero. The hotel should be proud of employees like him and should do everything they can to ensure they do not lose him, give him some assistance. Piano Bar Was not open for the first couple of days, which was confusing because the main restaurant and menu states breakfast is served in there, but a lovely chill out area. Main Restaurant All I can say is, complete chaos. We have stayed in quite a few 5* hotels, whereby you are greeted at the door, asked where you would like to sit and your drink orders are taken. Not here, at breakfast you have to order it yourself at the bar as you walk in. They do have a water urn for hot water, but it was never working. The coffee from the drinks machines always warmish. The toaster, even after putting the toast through multiple times, it was still white, just a warm piece of bread. More trained employees needed. Early Riser Breakfast Well what can I say, it was worse than premier inn. Bread, no working toaster, no working hot water urn and the coffee machine not switched on obviously. Marmalade, jam, cheese and ham and that is your lot. So I ended up calling my husband padding bear in the end :) Seriously, I could have coped if there had been a hot coffee or tea and some Danish pastries. Warning The labelling of foods is a hit and miss, Hash Browns label, turned out to actually be broccoli, I was slightly worried after day two, having an allergy, so I stuck to all the plain foods. Poor show really, training needed.

Amazing hotel, 1000% recommend. Currently still here and wow what a beautiful hotel. The rooms are amazing, spacious, clean, great facilities and beds are very comfy. All the staff here are lovely and so accommodating. One of our bathroom doors managed to lock itself so we couldn’t open it, the maintenance staff came out within 10 minutes which was brilliant. All the facilities are lovely, great pool, really nice spa managed by a lovely lady, comfy sunbeds. Food was lovely, always plenty to choose from. Drinks are really nice and good quality. It’s so relaxing here. My only complaint, if I was being really fussy is that there isn’t enough umbrellas around the pool area - but I wonder if this is because it’s not yet full season. Great location. Would highly recommend this hotel, I will definitely be back.

Our very first TUI resort holiday and travelling with our older children to this adults only resort there were high expectations. We need not have worried. From the moment we arrived (late night) we were warmly welcomed by Nikos (a true gentleman, who keeps the hotel running with a quiet but consistent approach) and lovely Nia, checked in with care, fed from a lovey little buffet open especially for the late arrivals. The rooms (one double with balcony, one twin with balcony) were a good size, and the beds were so comfortable. Being half board contained a small fridge which we were able to store water and a few drinks purchased from the shop next door. There were slippers, dressing gowns, shower and beach towels. The rooms had a kettle, iron and ironing board and shower gel / shampoo, tea and coffee sachets were replenished every day by a lovely cleaner who kept our room spotless. A TUI welcome meeting with Clare was great, and she was a constant source of information / support during our stay. We did two trips, Spinalonga and Knossos, both were organised by TUI and we're worth doing as part of a guided tour. The TUI entertainment team really made our holiday, daily aqua aerobics with Javi (who seems to have endless amounts of energy and we never saw him not smiling!) Alva who took us on our first walk of the local area which was great to get our bearings. Stone painting with Eva, and all coordinated by "Bonkers Bingo Beth". The activities were low key enough during the day so not to upset the quiet calm balance, but complemented the musical and dance entertainment evenings put on by the hotel, providing casino night, silent disco, open air movies etc. The only thing I would have liked to experience is maybe some traditional greek music / dancing, just to complete the experience, maybe on the Greek food night? The pool is deep (1.5m) so at 5'4" I could just tiptoe. There were plenty of sunbeds, and only once did we see two towels and two books put out before 9am to 'reserve' two loungers under a parasol whose owners didn't appear for the rest of the day meaning nobody could use them. Being adults only most were swimming / floating or stood by the side. Only once was there some shouting over a ball game that did change the pool atmosphere, but that stopped the next day so I wonder whether something was said. Our only negative was a T-shirt and a pair of Adidas sliders that went missing from the poolside - checked every day for a week but told they were unlikely to turn up which my daughter was upset about. The beach directly ahead was clear but rocky, 10 minutes to the left was a huge sandy beach, a little harbour just outside and to the left, and to the right a selection of beaches, mostly associated with other hotels, but sunbeds could be hired or you could sit on the sand. Also to this side was the watersports where we did Parasailing. The food, well we couldn't fault it, it was amazing. We had breakfast and dinner every night for 2

We have had the most amazing experience being here! From the moment we arrived the staff have been the best I have seen in any hotels we have stayed in round the world! The 3 lads who have worked the bar in the evenings we have made great friends with and I can not thank them for there hospitality enough! The food is amazing,plenty of choice! The room..we have a private pool double room which is lovely, I would of preferred a better view but it is what it is and we have sun in the afternoon so I'm going home Tuesday with a tan =) I can not fault anything with this hotel & I'm a assistant manager of a hotel myself so I look for things! Absolutely amazing!...we are here until Tuesday & we got engaged here today so will always have this place in my heart! I thank you all!

I do not often write reviews but I felt I needed to . I found this hotel as a last minute deal for myself and my husband . We wanted a week of total relaxation which we got To all the reviewers who complain about this hotel I do no know what you are reviewing I am the most fussy person with high expectations and have stayed all over in 5 star hotels so was a bit concerned on reading some of these reviews before I went We were upgraded to a poolside room from a garden room and it was great . The room was lovely . We had a bottle of wine and fruit as the rep had mentioned it was our anniversary We chose half board so we could have drinks out of the hotel aswell as in and also ate out a couple of times for a change of scene The food was good better than the usual canteen style all inclusive The staff were great everyone of them always smiling and happy to help The area is not good re the beach and this was the only thing would stop me going back as I like a nice beach Don’t hesitate to book the hotel it is immaculate . If relaxing adults only is what you want this is what you will get . It definately is not party central !!! I am not sure the prices for the pool rooms would be worth it but I can’t really comment but they looked fantastic But for us we had a great week And from someone who is hard to please

De ervaring begon al bij de receptie. Persoonlijk ontvangen door zeer vriendelijke personeelsleden die alles voor U deden. Nadien werden we met koffers en al naar onze kamers gevoerd met een golfkarretje. We hadden eerst niet de kamers die we geboekt hadden want het moesten 2 kamers naast elkaar zijn maar de dag erachter werden we verwend met 2 kamers met ruim terras op 20 meter van het zwembad en zicht op zee. De kamers zijn ruim en zeer goed onderhouden door het personeel. Iedere dag verse handdoeken en ook badhanddoeken voor op de stoelen op het zwembad. Aan het zwembad is er uiteraard de poolbar met Manos. Manos is iemand die gepassioneerd is door zijn werk. De precisie waarmee hij cocktails maakt is ongezien. Gaat enorm goed om met de gasten en brengt zelfs (als het niet te druk is) de drankjes tot aan je zetel. Ieder avond na zijn shift gaat hij de mensen begroeten. Manos is van essentiele waarde voor de poolbar. Het restuarant is ruim en voelt niet als een schoolcantine. Daar alweer tof en vriendelijk personeel die U komen vragen wat U wenst te drinken bij het eten en brengen het aan tafel. Het eten is voortreffelijk en zeer uitgebreid van voorgerechtjes tot desserts. Er is ook een ruim aanbod van vegetarische gerechten. Het animatie team is niet opdringerig. Tijdens de dag zijn er veel activiteiten rond het zwembad en s'avonds kan je relaxen aan de pianobar waar er casino night georganiseerd word op bv dinsdag alsook silent disco etc... Kortom... een 5 sterren waard waar idereen tot rust kan komen en zeker op Uw wenken bediend. We gaan zeker terug. Nogmaals dank aan gans het personeel. The experience started at the reception. Personally welcomed by very friendly staff who did everything for you. Afterwards we were taken to our rooms with suitcases and all by golf cart. At first we did not have the rooms we had booked because they had to be 2 rooms next to each other but the day after we were spoiled with 2 rooms with a spacious terrace 20 meters from the pool and a view of the sea. The rooms are spacious and very well maintained by the staff. Fresh towels every day and also bath towels for the chairs at the pool. At the pool there is of course the pool bar with Manos. Manos is someone who is passionate about his work. The precision with which he makes cocktails is unseen. He deals very well with the guests and even brings (if it is not too busy) the drinks to your seat. Every evening after his shift he goes to greet the people. Manos is of essential value for the pool bar. The restaurant is spacious and does not feel like a school canteen. There again nice and friendly staff who come to ask you what you want to drink with your meal and bring it to the table. The food is excellent and very extensive from starters to desserts. There is also a wide range of vegetarian dishes. The animation team is not pushy. During the day there are many activities around the pool and in the evening you can relax at the piano bar where casino night is or