Premier Inn Herne Bay

First time we have stayed at Herne Bay and from booking to arrival to reception to departure was superb. East to find. Easy to park. A very comfortable bed, room with all the facilities and a new and excellent restaurant on site - very convenient and the food was plentiful and of very good quality. Really highly recommended.

Stayed for 1 night - the hotel is well situated on the outskirts of Herne Bay, good road links, near a Sainsbury's Superstore. Free parking, lovely friendly, helpful staff. Our room was very clean, well fitted out, comfortable and quiet. The adjacent pub is no longer open, breakfast and evening meals are served within the Premier Inn ( we didn't use either, only because we had made other arrangements) There is a Miller and Carter Steakhouse just a few minutes walk away, but not sure if it just serves drinks. Another very enjoyable stay at a Premier Inn, our first at this particular one.

had to give this hotel 5/5 for the team and customer service alone. Hotel is tired and the dinner offering leaves a lot to be desired. breakfast is as great as expected but menu for dinner has about 5 options, no fresh veg, salad, no starters and only a brownie or fruit salad for pudding. Also no Bar available just a small fridge with a couple of canned wines and pre mix cocktails. Will definitely return but will choose to dine elsewhere in the evening.

The bed was comfy, room clean. Restaurant in house, limited menu, but if you are that bothered there is a Miller and Carter over the road. Signage not good and satnav took us down the road, however there is a building site nearby and that did not help.

We stayed at the the hotel last night 5.3.2025 as we went to a gig at the Kings Hall. The hotel is very clean and the staff are polite and friendly. The breakfast was excellent and plentiful. However, during the night we were kept awake by what sounded like someone stomping loudly around the room above us. At 2.30am after we had put up with it for an hour and a half we went down to reception and complained about it to the night receptionist. The noise abated for an hour or so and then started back up with doors slamming this time. In the morning we mentioned it to the receptionist on duty and she said she didn't know anything about it, apparently the night receptionist had not informed her. I realise that Premier inn are not responsible for the bad behaviour of their guests but it really spoiled our stay.

I booked in before my allotted time, the room was perfect. However, when i asked about eating arrangements i was told, the Table table was now closed and i was offered a limited menu and wine from a can (disgusting). The chicken curry was passable, but not great! I ordered a vanilla ice-cream for desert (crystalline and tasteless). So a far cry from the formerly attached restaurant! I asked where the toilet was ( halfway through my ice cream) I was told to use my hotel room toilet as there wasn't one available. My room was at the extremity of the hotel and returned to a defrosted ice-cream (very unhappy now). I went to settle the bill and offered cash ( i'd left my BC in my room). So i suggested i'd pay in the morning when i came down stairs! promptly to be told that it wasn't possible and could be considered as, no intent to pay. I left the money on the table. In my opinion The Premier inn group has deteriorated beyond compare and they name PREMIER should be deleted. I honestly empathise with the existing staff and the stress they must be under, as a result of Whitbreads cost cutting