Hoteles Holiday Inn en Henrietta

I have been staying at this hotel almost a year regularly for my college student. Started staying in Aug 2023 and had what will be my final stay in August 2024. I’ve stayed so much I had basically become a platinum elite is just over a year. My visit in May 2024 was by far one of the best experiences I’ve ever had at a hotel. However, when I returned in July 2024 it was clear things had changed. There were several room issues that were reported to the front desk that I almost felt bad having to report them. The biggest things were a leaky shower head that we had to put towels under as to not hear it constantly leaking and our room being across from the laundry room which at 6:00AM every morning it sounded like a big party was going on in there. They left the doors opened to the room and were exceptionally loud. Of note this was the king bedroom suite so really the biggest room they offer and probably should not of been placed in that location. But my most recent visit to this location in August 2024 was beyond acceptable from the moment we arrived till the moment we left. The woman at the front desk was far from friendly, rude and had no clue what she was doing. I extended my trip by a day due to necessity and she swore up and down that this would not be an issue and it would be noted that we were occupying the room and extra night. Starting at 10:30 AM housekeeping started coming into the room and waking up my daughter who was just exhausted from having to move furniture up stairs to her new living space. She had some help but due to medical issues I could not do much. However even before that at 7:30ish there was a horrible noise of what was house keeping banging their carts around to get through a single width door. This resulted in a hotel guest thinking it was my room making the noise and calling us. We were sleeping so between the noise and call it woke us up. So I asked to speak to the manager to complain about the issues and I had to wait 15 minutes for him to even come out. He was inattentive and seemed like I was an inconvenience to him. He said he would investigate. I also reported that our key card worked to get into our room but not the outside door so I thought they should look into it. They just gave us new cards that had the same issue. Unfortunately, I had to go to housekeeping that day to ask for extra toilet paper. They only gave us 1 roll when we checked in. She had no idea what I was asking for so I finally found it on her cart and pointed to it and she gave it to me. There is no way to communicate what a room needs unless they clean it everyday which they have the save the planet kind of policy so they don’t clean everyday. Which I am not bothered by but would be nice to of had 2 rolls to start. Also given we were in a 2 queen bed room we should have had extra towels and did not to start with. That night I spoke again to the same front office staff about how I wanted a noon check out my final day. Again she said it w