Champneys Henlow

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Thank you for such a wonderful weekend So peaceful, quiet and calm. Lots of places inside and outside to sit and relax. The gardens and woodland are perfect for a mindful walk or more energetic run All of the staff were amazing. Particular thanks to Lisa, Maddie and Clare from the housekeeping team Chloe and Virginia - great beauty therapists Toby and Jackie in the restaurant Andrew at reception All perfect

Wow and wow again, what can I say another amazing stay at champneys Henlow, As always an amazing welcome i arrived at reception Greeted by charming staff on reception where nothing is too much trouble, This place is truly magical and relaxing as soon as you step in the door. It truly is a breath of fresh air these days to walk into such an environment and just feel special and pampered by amazing staff in all areas of the business. But i would just like to name a few Jodie, Iris. Andrew and Tegan. Thank you for going above and beyond to make my stay so special 5 Star. Also the Gentleman Maitre d' in the restaurant and the lovely lady doing lunch/breakfast service for great attention to detail amazing service - all a true asset to champney's team at Henlow, Thank you all again and will be seen you in January, kind regards Lee

We stayed for a weekend. Without question, the standout member of staff for us was Jodie, the Manager. Jodie showed us to our room which was lovely. She was polite, friendly, professional and personable. Every time throughout our stay Jodie saw us, she checked in that we were happy. Jodie was on the front desk, she was serving food, cleaning tables and in every area of the hotel. We saw her at breakfast and working late the night before. It was lovely to hear the staff speak so highly of her too. A fantastic stay that was a bit a bit more special by Jodie!

I recently stayed at Henlow to celebrate my friends 50th birthday. Unfortunately it was a bad experience, which I will recount below - I did raise this to the manager during our stay last Sunday who said she would email that day after investigating some of the complaints. A week later she has not phoned or emailed. Here are the things that I didn’t expect from such a luxury spa as Champneys: 1. No familiarisation or adequate information given at arrival, we didn’t really know where we were going and had to ask several times through the visit - we missed several areas because of this which we only found in the last day (like the hideaway) 2. The health pool inside was always closed, it seemed to open for a couple of hours late on Saturday afternoon and was shut again Sunday morning, the outside pool was almost perminantly closed and we never got in it - we were told that a new pool takes time to stabilise but neither of these closures were explained to us at booking or upon arrival 3. Our room was very poor - a broken bed, mould on the window sill, a shower that flooded the bathroom (noticeably historic problem as the bottom of the bathroom door was damaged and veneer peeling off) - we raised this during our stay but it wasn’t resolved, also the bathroom door had its hook broken off so no where to hang your clothes or bath robe, the TV had a mobile ariel which I haven’t encountered in a hotel room for several decades, and we couldn’t get BBC 1. 4. A fire safety door close to the room that said keep shut was permanently wedged open with a rag around the handle during the whole course of our stay which posed a fire safety risk I am so very disappointed this was my friends 50th birthday treat and was meant to be a lovely experience- it wasn’t. The whole experience was not 5 star and was not relaxing as promised on Champneys website. I do not recommend as the prices are high and the quality, cleanliness, and experience were not value for money.

For some reason, Champneys had a male masseur who wasn’t up to the job and left me with terrible back ache for three weeks. I wrote to complain, received a snippy and defensive response from Henlow and am now elevating to Champney’s HQ. They handled my emails in an extremely condescending manner and seemed not to realise that the massage had actually put my back out for three weeks, refusing to take responsibility or accountability. The place itself is fine, just don’t book treatments. They are a rip off and the therapists don’t seem to be vetted that thoroughly. And why on earth would they have a male masseur in a spa where 90 percent of the clientele are female? It makes zero sense.