Champneys Henlow

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Just returned from a lovely stay at Champneys. All the staff that we met were amazing. I wanted to give a shout out to Mo in the restaurant. He was friendly, professional and nothing was too much trouble. We didn't feel rushed atall whilst in the restaurant. The food was amazing and his service added to the whole experience. I love the renovations they have done at this resort. The only negative for me is the price of the treatments. I used to love a treatment but feel the prices are too high now. The dressing gowns seemed softer than ever! The cleanliness was great all over the resort. Overall, an amazing stay. Thank you to all the team at Champneys!

My stay from start to finish was one of pure luxury and enjoyment. From the warm greeting at reception to the lovely lady who showed me to my room, the staff could not of been more friendly and helpful. My room, the facilities and whole building were absolutely stunning. I went with two friends and after dinner we sat and played cards infront of a huge log fire in a room that could of been in hogwarts. I had booked a massage on the day of my arrival but unfortunately there was a bit of a mix up with the booking, I was given a complimentary session on the wave bed which was fantastic and rebooked my treatment for the next morning. I had body radiance with lina, I can not recommend her enough. As someone who suffers with back problems the massage with her was incredible. From the start with the all over body scub which made my skin feel so soft to the actual massage. I could feel all the sore knots in my back and especially my shoulder blades dissolving, she truly worked magic in that room... if I pass though those doors again I would one million percent book another treatment with her.. thank you

Wow and wow again, what can I say another amazing stay at champneys Henlow, As always an amazing welcome i arrived at reception Greeted by charming staff on reception where nothing is too much trouble, This place is truly magical and relaxing as soon as you step in the door. It truly is a breath of fresh air these days to walk into such an environment and just feel special and pampered by amazing staff in all areas of the business. But i would just like to name a few Jodie, Iris. Andrew and Tegan. Thank you for going above and beyond to make my stay so special 5 Star. Also the Gentleman Maitre d' in the restaurant and the lovely lady doing lunch/breakfast service for great attention to detail amazing service - all a true asset to champney's team at Henlow, Thank you all again and will be seen you in January, kind regards Lee

I visited with a friend for one night. Our deal included dinner, spa use and a massage. I was perfectly well when I arrived. We had a nice day albeit the jacuzzi wasn’t working and the sauna is tiny and overcrowded. I had the seafood dish for dinner at around 8pm and a glass of wine. By midnight I was being violently sick and had bad diarrhoea. The next morning feeling very slightly better we went for our massage. My therapist refused to give me a massage due to my illness overnight. I explained what I’d eaten to the manager and he said an investigation would commence. I was then told I couldn’t use the facilities. So a nice spa weekend with my friend ruined. I returned home and had no further illness. I was told the investigation had concluded that there was no issue with any food and Champneys were not at fault. No compensation offered or any kind of gratuity. Really poor customer service. I am a fit and healthy person and rarely get ill. I have no doubt that something at Champneys caused me to get ill so be warned! Overall I thought this Champneys looks tired. Our room was in desperate need of a revamp. Not worth the money !

Beautiful grounds and spa.. unfortunately lacking important attention to detail. I had a nice day at the spa and using the facilities, the grounds are stunning and are well worth a walk around. Lunch was also very tasty (although it is open buffet and unfortunately the beetroot salad had flies visibly on all the food... Yuck!) if providing a buffet service it would be more hygienic to provide food covers to stop this. I started my stay with the gym and at first found the building very difficult to navigate as a day guess, there is a map but it isn't the easiest to read and unfortunately the day guest changing rooms are very far away from the spa itself. Found the gym after a short while and did feel a bit disappointed that this was quite small considering the size of the place and the pool. Pool itself was lovely, as we're the facilities, I also had a facial which was very relaxing and could not fault. I was not given any robe on arrival and having not been to champneys before had to ask the staff where to get one. I was told that they would be in the day guest changing rooms to which I replied they were not. Instead of offering to help, the member of staff I chose to ask just told me to go to reception and ask there, which didn't feel as though generally the staff were particularly willing to help when you are meant to be there on a relaxing spa day! Anyway, finally got given a welcome bag which had a robe in but then found no towels in changing rooms anywhere. There was such a distinct shortage I would recommend people just bring their own as they were nowhere to be seen, not really acceptable considering it is known for being a spa? Other small details just made me trip generally mediocre at best, small attention to detail is lacking, such as no locks on disabled toilet in day guest changing rooms, flickering lights which aren't working in changing rooms, several lockers which do not work with key fob. I feel standards have slipped to what people have previously said which is a shame as the reputation has always been very good.