Hampton Inn Helena

Checked in on Sunday Oct 06th for a one night stay. Appears to have rooms upgraded, very spacious, open concept, full amenities, great breakfast, typical Hampton breakfast with the exception that here the breakfast person actually was working! Close to Walmart Supercentre and HAND WAND CARWASH, that alone makes this place ideal.

Evicted for false reasons. Profanity by staff. Request for review of surveillance ignored. See review below: Long-time HiltonHonors members, loved Hampton Inns, stayed at many. Hampton Inn Helena was horrible. Here for gym camp at Gym406, Hampton Inn was host hotel. General manager (GM) Makenna seemed annoyed at our group, glaring at us as we walked thru lobby, agitated at teens. Kids noticed she was staring, I advised them to stay out of her way. We absolutely got the feeling she didn’t want us there, tried our best to avoid her. First night, kids printed pictures of Spongebob on lobby printer, placed papers on coach’s car, a usual thing they do with coach. Printed many sheets, which we paid for. Also put papers on 2 other cars (which is not appropriate. I didn’t know they’d put a paper on other cars). Two days passed, heard nothing from staff. Kids spent days/evenings at camp events. Day 3, Makenna said boys can't be unsupervised, I agreed. Fourth morning, desk staff LauriAnn said guest complained about 1 paper on his car. Soon after, Makenna called & said we must leave, citing “complaints” and papers in pool. I asked for info (specifics, pictures/video, why I wasn’t made aware of complaints before). She repeated vague statements like “there were complaints”..no details, documentation, witnesses, video...I asked for info again, she threatened to call police. I asked to speak to a supervisor...she refused to provide info, said supervisor Serena would not believe me anyway so it was no use to try. I asked about damage done (vandalism means damage w/malicious intent)....she replied there was “potential for damage” from ink bleeding (this was a laser printer, doesn't bleed.) When asked how this is vandalism, she said it's “considered” vandalism. Calling paper on a windshield vandalism is ridiculous. Would it be vandalism if a flyer is placed on a windshield at grocery store? I was again threatened with police. Upon checkout, LauriAnn used profanity at group, which other guests witnessed & would be on surveillance video. I asked for staff names...they reluctantly gave first names. When asked for last names, Makenna said something like “that’s confidential.” (when I filed complaint with Hilton, her last name was given without me even asking..another example of statements made by Makenna which had no basis in fact.) Others were present at pool, attested that there were no papers thrown. I reached out to parents who were in common areas...asked if they saw kids being disruptive..everyone said nothing was concerning whatsoever. We emailed Makenna, requested documentation, pictures, video, and addressed profanity by LauriAnn. She denied profanity despite witnesses...didn’t address requests for details & proof of damages/complaints. We again asked what was damaged...no answer. I have copies of all emails. I complained to Hilton and got 15,000 Honors points compensation for “staff unprofessionalism”(a fraction of a night's stay). We requested

Pretty average Hampton Inn. Not a particularly friendly greeting, but maybe person at desk was preoccupied. Room was large and clean. Special mention of person in charge of breakfast, Terri (sp?). A large group of teenagers who seemed to be on their way to some kind of competition, descended on the breakfast room at about 7:30, completely mobbing the room and eating like…well, teenagers. Terri kept up with them, and when they left, had the area cleaned and fully stocked again within minutes. Great job by her.

Awful!! Don’t stay here as it’s like sleeping in a truck stop. We stayed 2 nights and our room was not cleaned. There was no shampoo. We asked the front desk for someone to clean our room and bring us new towels. We were told no one can as it was too late but the cleaners were still on the floor. We were not able to get new towels as they “ run out”. We got such an attitude just for asking. Do not stay here. It’s awful.

During April/24 we stayed at the Hampton Inn, Helena, MT on two different occasions. We were delighted with the welcoming reception by CJ who was prompt, knowledgeable, friendly and accommodating! He took care of any requests we had in a friendly, efficient manner. Simply put, CJ is great! This hotel is very clean, the beds are great, the rooms are roomy and well set up. It all added up to a wonderful stay! Kudos to Terry who provided our good breakfast in a neat setting! It is nice to be met with a smiling face and to have a variety of items for breakfast, from hot entrees to lighter items and fruit if that is your preference. At checkout we met Michelle who was another happy, knowledgeable staff member! In fact all the staff we had anything to do with were great people! We hope to stay here again whenever we are in the area.

You will be surrounded by a car wash a truck stop, a truck wash! The entire area is industrial. There is very little parking available. The elevator was not working for during my stay so the stairs were needed! The rooms were fine and of ample size. Staff was cordial. Look for other arrangements

The building is a little run down. The bathroom sink won’t drain. The elevator doesn’t work. But the biggest problem is our sheets were stained. No discount given or new room offered. Although we did have to meet an employee downstairs to get new sheets to put on.

The front desk service was incredible. Cj was more than helpful and accommodating with all of are needs. I definitely recommend giving this guy a raise 10/10. There needs to be more people like him in customer service!

C.J., the front desk clerk, was the best! He was super helpful and friendly. The hotel was clean, open and everything worked. I recommend the Helena Hampton inn, especially the staff who were excellent.