Quality Inn Downtown Helen

Convenient to everything and short distance walk. Pool was closed for remodeling.

The hotel was in a good location. The breakfast was decent!! The boys loved the waffle maker~

Helen, GA is beautiful! Kind people and lovely mountain landscape. Downtown looks like a German town. AVOID QUALITY INN & SUITES! 🤮UNACCEPTABLE LOW LEVEL OF CLEANLINESS! Impromptu trip with family to relax. Booked Saturday morning. Other hotels had no vacancies. I now see why this hotel had openings! Multiple blood stains, large urine stains & long hairs found on the king size mattress same day as check-in. No mattress cover used, which is not State code. Large hole in the wall of room #232. The interior door frame of the hotel room was damaged. Front desk was notified of the blood/urine stains & shown pictures. They refused to give us a refund. Ashley said, “People are staying in the rooms” as a way of explaining why the mattress was severely soiled. Only offered to give us another room. We declined. It is not possible that the cleaning staff did not see the large urine stains and dark blood stains when changing the linen. The standard operating procedures of the cleaning staff is unsafe. We saw the dark blood stains through the white sheets when the comforter was pulled back further. How could we trust the next room would be clean? The pool is half filled and mossy green. This shorten our trip in Helen. We drove back home. Next time we will do more research, read reviews & book in advance for nicer hotel with a higher standard of cleanliness! It seems like the franchise owner does not care about the quality of the hotel and is only concerned about making money. All bad! The manager did not respond to my email with pictures.

The worst experience I've ever had renting a room. We booked through *********** from ad that offered a pool. When we arrived, the pool was half full of green sludge. We didn't check in and asked for reversal of charges.was told that we would like get refund from ***********. When we contacted *********** we were told we would have to get a refund from motel. 3 weeks later, we are still trying to get money back. Raised complaint with motel, ***********, and credit card company. Motel, is not responding, *********** said there is nothing they can and credit card company has been no help. I'm not done yet and with keep fighting until I get restitution. DO NOT BOOK HERE OR THROUGH. ***********.

Do NOT stay at the Quality Inn!!! Total dump is an understatement. Parking lot was under construction & very congested/dangerous! Pool was closed as well. Room had been somewhat renovated but was filthy. None of these conditions were disclosed when I made my reservations. Complaints to the owner resulted in a very insincere apology. 🤬🤬🤬

I arrived with low expectations and am pleasantly impressed. We were assigned the first room on the second floor, of a two story concrete free standing motel building. There was a safe private parking lot with a spot located immediately in front of our room. The walkways and covered hallways were all freshly pressure washed and painted. The room was spacious, clean and comfortable. I didn’t pay ritz Carlton rates so I didn’t expect resort amenities or high quality towels or toiletries. I slept well and my family enjoyed the breakfast. The biggest advantage of this motel is the location. It is a block from Betty’s country store, that has everything anyone could possibly need or want, and coffee shops, candy shops, souvenir shops, clothing boutiques and many restaurants within walking distance. Please note as of 7/2024 there is a swimming pool but is not in working order. Overall it was efficient affordable and a positive experience. I would rebook without hesitation and recommend that others do the same.

This motel is our stand by when we visit Helen with our dogs. The room is clean and the the employees are the BEST ever! Couple of things that need fixing. 1. Please stop advertising that you have a pool. Truthfully you do have one but it probably hasn’t been functional in years and according to one employee, it’s going to be filled. 2. Please put outside some chairs by every room, not just a few. Otherwise no complaints!

Great property newly renovated. Staff was very friendly and helpful! Rooms look a lot better than when I stayed before. The free popcorn in the afternoon is very nice and I enjoyed the location being so close to downtown and walkable. One of the best and quite hotels in Helen.

Hotel under new management! Friendly staff and improved room cleanliness, shampooed carpets. Significant property improvements underway. Great location - walking distance to downtown Helen for a great price. Stay includes breakfast. Rooms have Roku TV capabilities making it family friendly.