Usuario invitado
20 de junio de 2024
We booked a room this past April. The day before check-in, I called to verify that we still had our reservation. They said yes and even gave us details about what amenities were included in our room. Check in time the next day was at 2:00pm and my family drove to this hotel, arriving at 2:20pm. Upon arrival we learned that the front desk ran our credit card on file early in the morning without verifying our identification card, canceled our reservation without our permission, and immediately claimed to have sold our room to someone else. We were completely in shock because we told them we were going to pay with our be same card when we arrived, it had the funds to cover our room but they refused to run our card again. They kept claiming that we arrived “last minute” to check in (we were only 20 minutes behind the initial check in time). Needless to say we caught on to what was going on. Hotels because of the George Strait concert were going up to $950 per night. This hotel clearly showed that they did not care if you booked early. They were trying to see who they could cancel so they could upsell your room at triple or quadruple the price than what you booked it for. Please do not stay here!
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