Little Pilgrims Boutique Hotel

A made a bôking via Agoda from 16 yo 19 august. i did not receive any confirmation. The 14 i send an email to the hotel but no reply, the debited me the 15 august of 50% . Since that i send many emails but ttey refuse to credit. Avoid this hotel and donnons use agoda.

This was an mazing "Little" boutique hotel in Hazy view easy to locate. The staff were wonderful and we really enjoyed our visit. perfect venue to use as a launching pad for visiting the Kruger, other sanctuaries and restaurants in the area. Great outdoor pool and bar facilities and restaurant and the breakfast was amazing. Our themed room was huge and had all the facilities required, Totally recommend this venue for families and large groups.

Big room big bathroom, drink (fruit based when you arrive) good bed, with international plug. Kettler for making coffee or tea, good breakfast with box if you have to go away early in the morning or in the restaurant. Good dinner in the restaurant the service sometimes is a little bit slow but this is Africa. Wifi only in the swimming pool area, for social use is good . Sometimes electrical blackout are possible (backup generators are available )

We visited little pilgrims was an amazing experience for my family we went there to celebrate my birthday and Tracy helped my husband plan something special to surprise me and I really appreciate it so much Tracy was more like a friend to us her cheerfulness was a highlight. The rooms are clean and we also got extra blankets and a cot for my toddler. The food from breakfast to dinner was really delicious and affordable our waiter Collins treated us like royalty he was friendly and accommodating he always made sure that we got everything we needed he even went an extra mile to accommodate my toddlers food preferences he really made our stay there extra special. The beauty spa there is very tranquil and my massage therapist Nonhlanhla is the best I was apprehensive about the massage but Nonhlanhla made me feel comfortable and didn’t mind that I was ticklish. Overall this place is great thank you to all the staff members definitely coming back soon.

We booked for 3 nights from 25-28th of December, the room description stated 1 king and 2 single separated by a door, when we got to the hotel, tired and hungry after a 9 hour drive the room allocated was 2 doubles. I brought this to the attention of management but to no avail or help, the manager then suggested he will find an extra bed to extend the double which i accepted for the night and to resolve the issue with the reservation clerk the next day. He then couldnt find a bed to keep his word! Room was filthy and dusty, blinds and floor had dust on them, shower didnt work as the water coming out was a trickle. We tried to have an early night but was near the dining room and the noise was unbearable. The next day i called the reservation clerk Goodman, who insisted he gave me the correct room, when we showed him the description on Agoda he arrogantly then argued that its Agodas problem and mistake and not his problem. he then also insisted that the room was not available and promised to check and call me back, 2 hours later i called him again and his arrogance increased and said he is checking and will call me back, still no call. after a long day at Kruger we get to the Hotel and find that we been allocated the correct room finally BUT our belongings have been moved without our consent after explicitly been told not to touch our things! the room aircon didnt work in the 35 degree heat in the small room, the bath tub tap was clogged and the sinks also. I requested that the reservation clerk refund me the difference between he room i booked and the one he gave me for the 1st night and he just laughed. i also repeatedly requested the managers number and contact details which they refused to give me

We actually got accommodation in this beautiful hotel by chance as were staying in its neighbouring Hotel Numbi for 5 days but there were 2 large groups booked in there and we were consequently offered our last 2 nights at no extra cost in Little Pilgrims and it was superb, with huge comfortable rooms and great relaxation area outside with bar beside the pool and so much fun with all the other International guests. The food was great but we also visited their associated restaurants, Topolinos a great Italian and Pioneers where I had the best steak I’ve ever tasted at and it is so good, the South African International Rugby Union team the Springboks, arrived for dinner on same night we were there. Also, only 10 mins drive from entrance to Kruger National Park so ticked all the boxes.