Premier Inn Haywards Heath

Booked into the nearest Premier Inn for work purposes the following day and after a long day at work, it was so nice to walk into a brightly lit area, be greeted and for once in my life, a seamless check in experience using the self service / automated system. Getting my access card was simple and then I travelled up the lift to my floor. My access card worked for access to my floor and then worked again when entering my room - didn't have to run back downstairs to get it renewed!! My room was welcoming and I literally had a coffee and went to bed - as an early start beckoned. The room was clean & tidy as was the bathroom. The bed was very comfortable as it didn't take long for me to drift off. The only little thing I would say is that it was too warm but better than being cold I guess! Waking up in the morning, a long hot shower was enjoyed before attending breakfast. Unlike some locations, breakfast is served here from 0630 hours so helping myself to a coffee before sitting down, I enjoyed the cooked breakfast selection along with the fruit, bread & pastries!! Checking out was even easier, said thanks and goodbye whilst dropping my access card into the nominated box! Job done! Thank you to all at Haywards Heath, I was more than ready to face another day!

Usually you know what you get with a Premier Inn and it is our usual 'go-to' hotel of choice when staying over somewhere. We booked this hotel due to it's close location to a family member we were visiting for the weekend. The hotel's location is great, right next to the train station if needed and Clair Park behind (with Parkrun located here for your weekend exercise fix!). However parking at the hotel is limited and costs £12 for 24 hours. There is free parking on the neighbouring roads at the weekend but this may not be practical if you have young children/lots of baggage. Our room was a family room located on the ground floor. We had a double and 2 single beds, but on arrival there was only 2 towels so we had to go straight back to reception to request more towels for the 4 people staying in the room. The door to our corridor was broken so anybody was able to access it without the keycard, as this was directly off the foyer it meant anybody could walk straight into the hotel and into our corridor without having an issue which wasn't very security conscious. When I informed a manager about the door I got the reply of "oh yes we've logged a call" but this was not fixed during our 3 night stay so I'm unsure on the length of time this was an issue. The curtains in our room were off their track, which was problematic as a neighbouring building (not anything to do with Premier Inn) had a dodgy security light which flashed continuously throughout the night illuminating the bedroom. The remote didn't work as the batteries needed replacing. We requested housekeeping to empty our bins and replace our towels and the batteries in the remote at 09:00 on our 2nd morning and when we returned to the hotel at 20:00 with 2 sleepy young children this was not done, requiring the manager to come do it whilst I tried to keep our children asleep. He offered us a free breakfast to apologise but we were leaving early the next morning so were unable to take breakfast. Overall the hotel was adequate and we will stay again due to it's proximity to family however it is tired and not well cared for compared to other Premier Inns we have stayed at across the country.

Staff very friendly and helpful, especially man on reception who helped me with my early check in. Very clean and central by station. Many visits to this hotel, always very welcoming. I requested a bath which they sorted for me. Always pleased with my stays here.