Usuario invitado
10 de febrero de 2024
Dear Management Team,
I hope this message finds you well. I recently stayed at [APX WORLD SQUARE ] and unfortunately, I must share some concerning feedback regarding my experience.
During my stay, there were several issues that significantly impacted my comfort and satisfaction. Firstly, there was a lack of room service throughout my stay, and the amenities were not replenished daily as expected. The provision of 20ml bottles for a four-day period was inadequate, and the subsequent replacements were of subpar quality.
Furthermore, the condition of the towels provided was unsatisfactory; they were stinky and appeared to be in poor condition. Additionally, despite the supposed room service provided after four days, the carpets remained uncleaned.
Moreover, I observed a lack of professionalism and hospitality from the staff, particularly the lady at the reception. Her demeanor lacked warmth and welcoming, which is essential for guest satisfaction.
While I appreciate the hotel’s convenient location, I regret to say that the overall service fell far below expectations. Regrettably, I cannot recommend this hotel to others, as it did not meet the standards expected for the price paid.
I trust that you will take my feedback into consideration to improve the quality of service for future guests.
Thank you for your attention to this matter.
Sincerely,
AMAN
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