Premier Inn Hayle

An ideal overnight stay for me while visiting relatives in the area The hotel itself is very clean the rooms are more than adequate Comfortable beds,clean towels, the room was spotless The receptionist Jamie was lovely very helpful and cheerful The evening meal was nice and well cooked The staff were polite and I did not feel rushed to leave once I had finished Breakfast was as always amazing again the staff were very friendly and attentive The pub/restaurant itself could do with a lick of paint to freshen it up but other than than perfect

first time ever had a bad stay at a premier inn! we booked this has it advertised a play ground for our three year old! it was closed! and had been or days. there was building work going on for a new power cable. room was ok first glance but the more you looked the grumpier it got! the window had bird poo all across it and had not been cleaned in months/maybe even years. mould in corner of room. we had booked two nights but asked if we could leave after one and get refund, told NO! then told power cut in morning as they put new cable in so we would miss the pre paid breakfast asked for refund again told cant do it and the icing on the cake we went out for 6 hours to the beach as we left we asked the manager himself to refresh our room and returned and nothing had been done! even make up room tab was still on door. passed to four plus people on their helpline. not happy at all.

Just wanted to say, Jamie is a credit to your premier inn, having stayed in 100's of premier inn's, she's one of the nicest I've met and bloody brilliant 👏 ..........................................................................

We have stayed at this hotel many times before and had a good nights sleep, although on this occasion we were situated above reception and there was a banging noise from below us all night. Sounded like a door left to open and slam shut every 10 mins or so. Worst nights sleep we’ve ever had. Also, the shower was no use as the pressure was hardly enough to get wet, and there were some old American cars outside our room revving and driving around outside from 7am. Won’t be staying here again which is a shame as the location is perfect. Mentioned our disappointment to staff on checkout.

Who in their right mind would put two pensioners on the 2nd floor at the furthest point from reception knowing that there is no lift to get our luggage up there. We weren't the only ones. Saw another elderly couple, getting their breath on the 1st floor on their way to the 2nd floor. The brewers fayre is woeful. Cold breakfast, sticky tables, dirty plates, useless toaster and 2 coffee machines that weren't working.

Extremely helpful at check Inn,we arrived after tea time and didn't expect a room to be available.Jamie went out of her way to provide us with a room that also needed adapting to suit us. She proved extremely professional and very pleasant,and took no time at all to set the room up.A credit to any company.