The George Hotel

Be very aware of the car park information boards at this pub. We stopped there for a drink and did exactly as it said on the board. The paybyphone site has been hacked and trying to download the app or phone is also suspicious. Yesterday I had a charge of £59.99 charged to my account which turned out to be a fictitious company, nothing to do with paying the car park fee. Thankfully my bank stopped the payment but I still had to get the hassle of a new card.

Memories of a pleasant visit were totally destroyed when I received a spurious parking fine in the post 2 weeks later. Photos were taken of my car and allegations were made about invisible parking signs. There was a big, bold sign granting free parking to Customers - as you'd expect at a pub. Are Marston's going to engage the police to prosecute these scammers? How can I safely visit a Marston's pub again if they allow rogue landlords to get away with this. This is reputational damage of the highest order.

I have received a parking fine of £60 following an 18 minute stay in the George car park on 24th October. The entrance to the car park has a large brightly coloured sign stating that parking is free to customers. This is totally misleading as it diverts one from the other signs around which require drivers to register their car numbers with a staff member in the building. We bought drinks while we were there. There was no request from staff for my car number nor were there any obvious notices in the building regarding this. I see from other reviews that I am one of many who have had this experience. We visited to see whether we might wish to stay at the George later this year. No thank you.

The hotel operates a smart (and shady) scheme where, they say there are 14 signs around the pub alerting you that you need to input your car registration, in order to qualify for the free parking. When you come from the entrance at the back, and the pub is messy after a long day, you can easily miss the signs. The bartender doesn't say anything about it. This is how I was hit with a parking fine. Furthermore, the hotel claims that the parking is owned by another company, but that company is a private company that operates with the hotel. All of it feels like one big scheme designed to squeeze charges off the pub visitors that overlook the mentioned signs. Furthermore, the hotel refuses to help, e.g they have ignored my email requesting their acknowledgment that I had visited their place (and bought drinks at the bar) so that I can appeal. I would warn everyone against visiting the pub, contributing money to shady practices. A charge of £170 via debt collectors, for a visit of 36 minutes and £15 worth of drinks purchased, whilst the hotel refuses to cooperate and help their customer. If the parking company was really a different company, the hotel would not have any problems helping out. The fact they ignore emails, or just fob you off is a warning. An official complaint will be made, and all evidence against the hotel and the parking company was logged. Shady practices like this should be brought to light, and I am hoping my review helps other customers avoid this establishment.

The room was ok. But do not let staff entre your car details when staying, unfortunately we did, instead of a 5 night stay, he put us in for a 2 night stay. We then had a £100 fine. The hotel was not helpful, and because the so called manager, no longer works there and had not sent a confirmation email, we had to pay, as we tried to fight this which ended up more than our stay. Just be warned.

If I could rate you a zero I would. We came with our 14 month old child and had no heating for 2 nights. And the space heater we were given in order to correct this didn’t work and hadn’t been safety checked in 4 years. The hair dryer in almost 20! When we tried to speak to staff about the heater we were unable to make contact with staff at all to begin with and when we did we were told we just had to deal with it like they were as they had no other options available to us. The only hot water available was the shower or kettle, the TV turned on but didn’t have any channels. Genuinely lovely room but you have done nothing but fail to provide any adequate solutions to your buildings issues. The corridor to our room didn’t even have any lighting or any windows so we had to rely on our own phones to get safely to and from the room. We were not made aware of these issues prior to our stay, but have since found out that the issue has been an issue for several days despite it all being made out to be a sudden issue at check in. My baby found rubbish from previous guests, and almost ate it. Horrified to say the least. For £250+ this is not at all worth it and has ruined this weekend celebrating my sisters wedding.