OYO The Board Inn

We stopped at this pub on a walking holiday for one night (27-28 March 2025). Having walked 12 miles that day, we looked forward to a cosy room and a good pub dinner. However, the place was a tip when we arrived, the bar and restaurant were in complete disarray, and there was no staff to tell us what was happening. We found a piece of paper and a key with our names on a table and presumed they were expecting us. The room was kind of ready, no chair or kettle, but the beds appeared to be made. One duvet was marked, the lights over the wash basin in the room were not working, and the bin in the toilet was caked in vomit (see photos), but the bathroom appeared to be clean otherwise. We had no transport or energy to look for another hotel or B&B. Besides, Hawes is quite a small place. Eventually, a handyman informed us that he was supposed to have the place ready by the next day (which would be short of a miracle, see photos). He organised a kettle for our room and changed the bathroom bin. We were told we would have breakfast in the hotel next door, as this and the two properties on either side were all managed by OYO. I have been trying to get OYO to address the issues we had since I returned from that holiday, giving a full account of what we found and providing the photos, but they don't want to know. Customer Support is a farce; they just string you along and seem to have no power to make a decision. Stay away from OYO hotels!

Please be careful when booking this hotel as one or two websites are advertising this as The BOARD INN WHITBY with a Whitby map. You are not booking Whitby but Hawes 80 Miles from Whitby. The owners of the Board Whitby has advised the Board Inn Hawes and ******* of mistake which is causing both my staff and customers a lot of stress and grief L Fagan Board Inn Whitby

Grand beer (I had Old Peculiar, there were lots of choices). Honest and simple food, very tasty. I'd recommend the sticky toffee pudding after a long day out. Very friendly and welcoming, I really couldn't fault it. I stayed at the Cockett's Hotel next door, run by the same people and also really good.