Usuario invitado
23 de agosto de 2024
My first trip/visit to this hotel was a month ago; my second trip was last month. I cannot recommend this hotel enough. Yes, the rooms were amazing - clean, odor-free, and well stocked... What makes this hotel stand out is the one aspect so many try and not quite succeed at the magnitude at which they excel: the staff. My second trip couldn't be booked at the Towneplace Suites due to a lack of availability. However, when the Ramada (yes, I will call them out by name) proved to be comically horrible, the front desk staff (Shravan, Arwa, and Komal) were responsive, helpful, and fantastically pleasant. They managed to find a room not just for the night as they had initially indicated, but for the rest of the week. Future trips will be booked with Towneplace Suites in Belleville not because of the place, but because of the people; a consideration which cannot have a sufficient price attached.
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