Premier Inn Northampton West (Harpole)

From the moment we pulled into the car park to leaving it was dreadful. The outside of the hotel has rubbish and cigarette ends everywhere. The reception staff were outside smoking when we arrived not a good look at all. Went to our room the corridors smelt really fusty and horrible and the corridor carpets were filthy didn’t look like they had been hovered for a while. The room was like a sauna with no air conditioning it had a fan in it that was neither use nor ornament,the pillows were rock hard and the bathroom was full of black mould. We visited family that evening and returned at 10.30 went to get a drink in the bar but their card machine wasn’t working so we went to the room to get cash when we returned they had shut the doors so no drink. We booked early breakfast at 7 as we needed to get my grand daughter to a football tournament early but they didn’t open the doors until 7.15. Breakfast was shocking. The place was filthy crumbs everywhere,the toasters were both filthy and didn’t work properly,there were hardly any clean cups,the bacon was rock hard and the beans were cold. The fresh fruit salad was awful very bitter and dry obviously not done freshly and the bananas were brown. There was one person on duty who looked very disheveled and stressed so I didn’t complain to him at the time. I phoned the premier inn today to complain and was offered £38 compensation because I didn’t complain at the time. There were a lot of us that stayed there and they all felt the same too so I would avoid this place like the plague. We stay in premier inns quite often but never have I seen a place like this it needs condemning 😡😡😡

We booked this for 2 nights First impression as we walked through the entrance to reception area the entrance was filthy glass doors were filthy cobwebs and cigarette butts , the grounds were covered in empty bottles cigarette butts and rubbish, one member had her head buried in her phone and never even acknowledge us. The room was so hot we couldn't sleep ,there was a free standing fan but it just moved the hot air around, we didn't want to return the next day , we stayed out until as late as possible, the bed was comfortable and the shower was great

Everything clean and tidy. Friendly helpful staff. Food in nearby Beefeater good. But Duvet too high Tog rating making sleeping difficult.