Hanoi Esplendor Hotel and Spa

We had a great stay at this hotel! The staff were all very kind and welcoming especially the lovely girl who offered us free lychees while we waited in the lobby. The room was nice and spacious, though we occasionally heard some noise from the floor above. The location is perfect just a short walk to major attractions, great food spots, the lake, and the night market. Overall, we really enjoyed our stay and would highly recommend this hotel to anyone visiting the area!

Very strategic location, centrally located at Old Quarters. Front Office staff is friendly and courteous. Room size was great, bed was heavenly and shower was good.Breakfast spread was good and had a touch of local flavours.

The hotel is conveniently located, not far from the city center. There are many bars, cafés, laundromats nearby, and the most delicious Bun Bo Nam Bo. The hotel has good sound insulation, so you can barely hear the street. It looks new. At first, we were checked into a room on the 2nd floor. But we almost immediately asked to move to a higher floor due to the smell and because we were staying for a long time. The next day, we were given a room on the 6th floor, which was more spacious. And it was an amazing room. We slept well there, the air conditioner was positioned perfectly and blew downward. On the 2nd floor, the AC blew directly on the bed, so we had to turn it off and sleep without it. It was stuffy and hot, and we barely slept. But we couldn’t sleep with the AC on either, as we would’ve gotten sick due to its position. On the 6th floor, the AC was thoughtfully installed. The room had a large bed, a soft blanket, drinking water, and a minibar. All the bathroom essentials were provided. Spacious shower. Everything was clean. Housekeeping came every day. The room had a peaceful atmosphere. Breakfasts were good — omelets, pho, buns, rice, noodles, fruit, even pancakes, and more. The only downside was that the air conditioners in the dining room were turned on too strong, and on the first day I got a stiff neck. On the following days, we asked to turn them down. There’s a massage service on the first floor, but we didn’t use it. The staff were very friendly. They opened doors, helped with luggage. We had previously stayed in a similar hotel in another part of the city, but it didn’t have the same level of care for guests as this one. It was very pleasant. They also called us a taxi to the airport and let us check out later for an extra fee, which was very convenient. Chris was always happy to see us and incredibly helpful and kind. We might return to this hotel again!

位置很好，離很多景點（還劍湖、火車街、教堂等）都是步行十幾分鐘的步行距離。前台的女士服務熱情，給了我們很多行程的建議，還幫助我們預訂了升龍水上木偶劇的票。 預訂的三人間，房間寬敞，就是窗子在天井裡，光線不是很好，離對面房間的距離很近，不過白天不在，晚上回來拉上窗簾就是了。 早餐品種雖然沒有那麼豐富，該有的基本都有，點河粉和煎蛋的話需要告知服務員，通知後廚製作。 門口就有ATM機可以兑換越南盾。 服務熱情印象最深。

Bottled water not enough. Only given 1 bottle per guest. Usually hotels give 2 bottles per guest. Besides this, hotel is very clean and hotel staff are friendly and helpful.

4박5일 일정내내 예쁜 숙소에서 정말 편하게 잘 머물다왔어요 :) 엄마랑 단둘이 일정이었는데 직원분들도 모두 너무나 친절하셨습니다ㅎㅎ 영어도 잘하시고요. 조식메뉴는 한정적이긴 하지만 매우 맛있었고, 보통 하노이호텔들은 수압이 낮다고 하는데 샤워나 변기문제도 없었어요. 마사지도 좋았습니다. 예약하면 외부 인력을 불러주시는 시스템인것같은데 다들 능숙하게 잘하시더라구요. 재방문의사 100%입니다 ^_^