Sen Grand Hotel & Spa Managed by Sen Group

El servicio es perfecto, sin embargo la habitación tiene un pequeño problema. En primer lugar, el lugar para la ducha no está separado y la puerta está bastante bien diseñada, lo que hace que la habitación sea ruidosa por la noche.

Es una muy buena elección alojarse en este hotel en Hanoi. El ambiente aquí es muy tranquilo y el transporte es conveniente. La habitación está limpia y es cómoda. Especialmente el ama de llaves de la recepción, llamada Cao Nga, fue muy cálida y atenta. Ella trató pacientemente los problemas que enfrenté y ayudó a resolverlos. ¡Fué realmente bueno!

Está a 10 minutos en coche del casco antiguo, con muchos restaurantes alrededor, ¡el personal fue muy servicial y agradable!

Cada vez que viajo a Hanoi me alojo únicamente en este hotel, el personal es perfecto y sonriente. Buena comida, pero el menú de desayuno no es tan grande, está bien. Divertido servicio de habitaciones. Limpian la habitación varias veces si entras y sales de la habitación. Incluso cuando vas a desayunar y regresas, limpiarán la habitación.

First impressions- feels like a hotel a middle aged business man would stay at. It’s not shiny and new and not much personality. The staff are helpful and kind. The rooms are spacious and the bed and pillows are comfortable. The shower is not great. We had a tub/ shower and the shower head had zero pressure so impossible to have a proper shower. We had to use the other hand held shower head which had good pressure, but you had to shut it off soap, rinse off, shut it off wash your hair rinse off, so it was a bit of a pain in the ass. The a/c is cold and the water is hot. The gym was decent and you can get a workout in. The pool has a constant film of pollution on it because the filter doesn’t run on a regular basis it seems. So I only put my feet in. It didn’t look that clean and the pool area isn’t maintained on a constant basis. The breakfast was average. I can say the coffee was strong. It the food to us was pretty basic so we barely found anything appealing. Poor fruit selection. The bread looked and tasted like it did not come fresh from a bakery but from a package. There seemed to be a little of everything but not much of anything if that makes sense. We much preferred to go out and eat very fresh Vietnamese breakfast on the street. Sometimes I think people just eat it because it’s included, but honestly it was just not for us. We did really like the area. At first glance there doesn’t seem like much is going on but walk 10 min in any direction and there is a lot going on! We moved out of the old quarter to get more of a local feel and this area is certainly that. Plus it doesn’t have the inflated costs that come with the touristy Old Quarter. Overall the hotel feels tired but it’s clean and your basic needs are met. They do have very good towels. We would probably stay again because we love the area but would also look around to see what other hotel options we could find. So depends what your expectations are and what you need from a hotel.

I had a wonderful trip here. My room is clean & comfortable. Staffs are very friendly, always smile. I love swimming pool. Around here has many local restaurants. Place is quiet, suitable fo me. I am very satisfied with my experience and will definitely return on future visits. I will recommend for my friends.