Hanoian Central Hotel & Spa

Trải nghiệm tốt tại khách sạn sẽ quay lại cho dịp nghỉ sắp tới

I stayed at Hanoian Central Hotel & Spa for five nights, expecting a comfortable four-star experience, but unfortunately, my stay fell short of expectations. Pros: ✅ The front desk staff were excellent—friendly, welcoming, and provided great recommendations for exploring Hanoi. Check-in and check-out were handled professionally. ✅ The hotel offered free airport transport after I shared my concerns, which I appreciate. Cons: ❌ Room & Balcony: I booked a room with a balcony to enjoy the city, but it was tiny, had no furniture, and overlooked neighboring backyards instead of the city view shown online. ❌ Poor Maintenance & Conditions: The bathroom was worn out, and the electrical installations didn’t feel safe. Only one usable plug at the desk. ❌ Breakfast Disappointment: The buffet lacked variety, and when I arrived just after 9 AM, most trays were empty with no refills. Not what you'd expect from a four-star hotel. While the staff was fantastic, the overall condition of the hotel does not match its advertised rating. I wouldn't recommend it as a four-star option in Hanoi.

The hotel was excellent. The customer experience was the best I have experienced so far. I received an email the day before the check in to tell me about the services and tours I can book. The check in includes a free drink, a local sweet and an explanation of where we can visit with a map. The room is very clean, bedding are comfortable. When we checked out, we received a box of local sweet to take home. I will definitely come back again.

Location was good, service was pleasant and fast. Room was overall clean and pleasant smelling when first checked-in. Now on the bad - ants slowly started to appear after my first night of stay in the room and toilet. Booked a family room and was indicated it had a courtyard view. But in actual fact, it was the last room on the inner side of the hotel with view of a wall from a tiny window. I didn’t bother drawing the blinds up. There are two fake windows as well. But being at the back of the hotel, it is a quiet room away from the street traffic if that’s what you value. Breakfast was below average - pho wasn’t good for a place where pho originates. Hotel was great in offering packet breakfast for my early flight. However don’t hold high expectations as they are just enough to not go hungry - was interesting how one packet had jam and butter, one packet had only butter, and one packet had nothing for the bread. When checking out, the front desk insisted on me completing my review right there and then with a 10/10 rating and to include his name in the review before I could leave. I have never encountered such insistent request and I believe it might have to do with being rewarded by the hotel management for being named in good reviews? Totally understand it might not be the front desk’s fault if they are following instructions but such insistent requests are a major turn off, especially in the wee hours when I have to catch my flight. Out my 4 trips to Vietnam across the various cities, this is my least liked hotel. There are definitely better hotels in the vicinity at similar price point.

Ms Tiffany and ms Elsa was helpful during time I stay here

The hotel interior has some nice character. The staff were friendly and helpful. The room was clean and the room service was good. I found the bed and pillows to be a little too soft for my liking so I didn’t sleep as well as I wanted. The breakfast was not bad. Overall, location and staff service good. The price I paid for the room was good value too.