Grand Cititel Hanoi Hotel & Spa

I've visited Hanoi many times, and my stay at Grand Cititel Hanoi was exceptional. Though the room wasn't too big, it was cleaned daily, and the breakfast buffet offered a wide variety of options. However, the two main reasons I chose Grand Cititel were: 1, its convenient location—close to my preferred destinations and near a pho restaurant with friendly vendors and the nearby coffee shops and restaurants. 2, The staff were outstanding. Special thanks to Alex for handling any issues that arose during my stay. He was always ready to help with his understanding of the trip and the local area, truly a great leader for the young team, including Ms. Hoai, Nhi, and Mr. Phat. Next time I visit Hanoi, I'll definitely choose Grand Cititel again. Highly recommended!

I initially booked 1 week at the hotel and then extended my stay there for another week. The purpose of my trip was buisness related and so the hotel served well. The staff were really polite and helpful. The reception staff were always warm and welcoming, the house keeping worked well with cleaning the room while I was out and around my schedule and the kitchen staff at breakfast were really lovely, especially Phomg, I hope I've spelled that correctly. Every morning, he would greet me with a warm welcome and assist me with finding a lovely seat at breakfast. He quite quickly learned my orders and would always have my coffer waiting at my table and order my omelette for me, which was really sweet. The service there was great. The location is just a short walk, maybe 13 mins to Old Quarters. One thing I'd say needs an update is the gym. I'd suggest getting some new gym mats ( a material that can easily be cleaned after use) and just an update with the equipment. Other than that, it was great to be there

It is a very good hotel in Hanoi. Whenever I come to Hanoi, I choose to stay here every time. It is excellent.

Location is good. Just that the drive way is not visible from the road. Service and cleanness is good.

Friendly staff... Rooms are small but tidy.... Breakfast is ok... Still can improve... Location is nice.. Good coffee shops around, some good pho restaurants too....

Great location Hotel very clean...breakfast very ordinary

I stayed here for 4nights. Overally I satisfied with this hotel. Moreover, rhe location is good, which makes you reach Hoan Kiem Lake within 7-8minutes. And the breakfast is nice. There are not many kinds of food but each food is not bad. Plus no noise from outside!! This hotel has good value for money. Ah! After checkout, they allowed me to take a shower in the late afternoon. Thank you!!

The staff were very nice and attentive; always looking around to help and greeting us every time we entered the hotel. The location is unbeatable. It’s close enough to the action but not far enough to get peace in the middle of the city. Rooms were nice and big. The layout of the toilet and shower weren’t ideal but manageable. Breakfast had decent options. The gym is a bit improvised but extra points for having one. Overall, very good.

Clean and big room, walking distance to Old Quarter only about 1km about 15mins walk. Very convenient walking distance to the Old Quarter plus the location of Cititel is more quiet compared to Old Quarter.