Grand Cititel Hanoi Hotel & Spa

I am delighted to say that this was the best hotel of my trip. The room was spacious, clean, modern, and very comfortable. During the Tet festival, the hotel receptionist went above and beyond by helping to arrange food delivery. The staff spoke English very well and were quick to assist with any issues or requests. I would highly recommend this hotel to anyone.

Price is good compare to other options in old town Room is big, clean but the concept in the room is not convenience to me Breakfast has few choice only But the plus point is a wooden floor, make room feel cleaner and no smell dusty

I've visited Hanoi many times, and my stay at Grand Cititel Hanoi was exceptional. Though the room wasn't too big, it was cleaned daily, and the breakfast buffet offered a wide variety of options. However, the two main reasons I chose Grand Cititel were: 1, its convenient location—close to my preferred destinations and near a pho restaurant with friendly vendors and the nearby coffee shops and restaurants. 2, The staff were outstanding. Special thanks to Alex for handling any issues that arose during my stay. He was always ready to help with his understanding of the trip and the local area, truly a great leader for the young team, including Ms. Hoai, Nhi, and Mr. Phat. Next time I visit Hanoi, I'll definitely choose Grand Cititel again. Highly recommended!

I initially booked 1 week at the hotel and then extended my stay there for another week. The purpose of my trip was buisness related and so the hotel served well. The staff were really polite and helpful. The reception staff were always warm and welcoming, the house keeping worked well with cleaning the room while I was out and around my schedule and the kitchen staff at breakfast were really lovely, especially Phomg, I hope I've spelled that correctly. Every morning, he would greet me with a warm welcome and assist me with finding a lovely seat at breakfast. He quite quickly learned my orders and would always have my coffer waiting at my table and order my omelette for me, which was really sweet. The service there was great. The location is just a short walk, maybe 13 mins to Old Quarters. One thing I'd say needs an update is the gym. I'd suggest getting some new gym mats ( a material that can easily be cleaned after use) and just an update with the equipment. Other than that, it was great to be there

Comfortable room and friendly staff. Window faced another building unfortunately but I wasn't in the room long

Room exceed expectation. Breakfast is decent with a good variety and tastes. service staff are excellent.