Unique Residence-Walking Street

WARNING: Absolutely fraud business. Firstly, the location is a scam. It is not where they displayed it on trip.com (8 Dinh Le, Quan Hoan Kiem, Hanoi, 100000, Vietnam). It is actually further away from the Hoan Kiem Lake, on top of a cafe known as NYNA Coffee (https://share.google/Mx3IzzW2uj3RzsvZX). You cannot find this hotel on Google Maps, seach for NYNA coffee instead and read all the one star reviews about this stay. Many reviews both on this platform and on Google Maps will tell you that when they arrived the hotel gave excuses about power trips or other issues and directed them to this location instead. This is obviously a repeated scam tactic. I will just attach one example each from trip.com and google maps. Secondly, the room is a scam. We booked the honeymoon studio 26 where the picture showed that there was a bathtub. But when we arrived the room was way more smaller than the original picture displayed and there was no bathtub. We called them to ask about it and they immedietly changed the pictures on trip.com but they were too stupid to change the room facilities descriptions. We continued to press them about the room but they just ignored us. Room was also dusty and creaky, and soundproofing is non-existent. Thirdly, they have no hotel service stuff or concierge. It is merely the cafe staff and they only pass you the keys to the rooms. Even when you text or call the person in charge they just ignore your queries or ask you to get help with the cafe staff. But when we approached the cafe staff they asked us to call the person in charge instead, so essentially no one is going to help you if you need anything. The descriptions about complimentary buffet breakfast, complimentary airport pick up and 24 hours conierge are also all fake. Finally, I don't know how they have a number of 10/10 reviews on this platform, but you can look through the reviews and see that those with 10/10 are mostly guest users with AI generated fake reviews, while those with real profiles and detailed reviews will say the same things about their scam location. We actually wanted to refund earlier on when we read these reviews but decided to give them a chance when they asked for it. Now I have attached all the reciepts and evidence so that no other travellors should fall for their scam. Trip.com should launch and investigation and take responsibilities platforming such a dishonest business. Do look out for other "UNIQUE" listings, such a "unique" experience indeed. 🤮🤮🤮

Very good