Amazing French VILLA/HK Lake/FREE Laundry

Scam Alert - After booking on trip.com, a person messaged me on whatsapp saying my booking has been upgraded to a better room and the new place is in prime area of Hanoi. Looking at the pics new room was worse than pics shown here and the location was in a tiny lane of Hanoi old quarters. He/she kept insisting that i should opt for upgrade. Later that person changed the story saying the room i booked has some electrical issues and i should agree to the new location. I insisted on same place or cancel the booking. The person asked me go through trip.com free cancellation procedure. I followed and raised a cancellation request. After some time i got message that the property has rejected my cancellation request. Contacted the whatsapp person and the person asked me to check again and same thing happened second time. Upon contacting trip.com instead of cancelling and refunding my money, they only offered me points worth my booking - which means i have to still use trip.com in future. I can still see the property is on trip.com with same “last 5 rooms” available and my booking shows as “completed”. If you translate the first review by chinese person, he faced the same issue. Trip.com will not block the property and refund your money so be careful. Not sure what steps trip.com takes to have such terrible experiences to the end users. Thanks.