Hanoi Emerald Waters Hotel Valley

Hotel is in a GREAT location. A short walk to where they close the roads off for the night markets in the old quarter. Clean amenities and amazing staff! I can't say enough of good things about the staff. They are so friendly and helpful. They assist to keep luggage if you are going for a short trip. Grace helped me so much with planning my trip there. She helped link me up with the train to Sapa and a cruise to halong bay. Definitely recommend staying at this hotel!

I cannot wow this hotel enough - one of the best hotel I have ever stayed in ! The rooms are well designed and decorated and very compatible - the restaurant is exceptional - breakfast and dinner and the staff are unbelievable - arranging trips ,tours ,airport transfers and generally assisting in all aspects at a very competitive price - providing support on all bookings . Washing arranged and sorted by the kilo - very competitive price and returned hours later nicely presented .Grace and her team are amazing and if I had an hotel I would employ the entire staff

Great stay! the staff was amazing and the place is really well located. The rooms re really clean and well maintained. The breakfast is also really good. To everyone visiting Hanoi, you should stay here. Breakfast was served in the building crossing the street, but not much issue with that.

From the moment we arrived to the moment we left nothing was too much trouble. The front of house staff were impeccable in every regard. Big shout out to Grace and Tracy. Room was clean, bed super comfy. Bathroom great, plenty of hot water and clean towels. The hotel even looked after our large luggage items when we did a 3 day excursion meaning we could travel with just overnight bags. This made our excursion so much easier. Central location near the lake access to everything we needed. Breakfast served at sister hotel across the road was good. Spa and other hotel facilities available too. This hotel doesn’t have its own bar or lounge but this not hamper our stay.

If you want to stay in Ha Noi's Old Quarter without being permanently in the middle of the bustling life that is this district, this Hotel is perfect! It's located a bit further back from the hectic roads and thus provides such a calm experience, while still being in the middle of Ha Noi's city life. The double room we had booked was very spacious and clean, the bathroom a little smaller and the window was, fair, a window, but just one meter from the wall of the neighbouring house away, so the only thing you were able to see was a white wall. Still, it was a window and without AC in the room, that was really needed. I'd advise to opt for the rooms with windows. The service was excellent, every request we had was met quickly and we were always able to ask for help at the reception. Every single person of staff we encountered has been lovely and nothing but helpful. We really enjoyed our stay in this hotel and would recommend to everyone who wants to have it all: bustling city life and a good night's sleep.