Dusit Thani Tianmu Mountain, Hangzhou

This was probably one of the most amazing hotels I’ve been too! The service and staff are top tier, the hotel is beautiful, the location is peaceful and serene, the restaurant and food is incredible, the room was spectacular. I can’t wait to go back

Stunning architecture in a beautiful location. Wanted to try this Dusit as had stayed at the Dusit Thani in Bangkok and thought it was out of this world. Unfortunately, the same cannot be said for the one in Hangzhou. The service was not as attentive and warm and the food was definitely not in the same league, especially the breakfast - compared to Bangkok it was hugely disappointing. Drinks and cocktails selection was poor; only a gin and tonic available or two other fruit juice-based cocktails that were not very good. Had the feeling that the staff tried their best but much could be learnt from studying the exceedingly high customer service experience standards that the Bangkok Dusit holds itself to. The venue is probably the most aesthetically pleasing in the area if you want a lovely stay near the Tianmu hiking trails. However, don’t expect much in the way of a culinary experience.

Great location, very tranquil view, clean and spacious rooms. Variety of buffet options both western and Chinese cuisines. Very helpful staff.

The worst service I have ever experienced in any decent hotel.

酒店總體比較滿意，房間乾淨整潔，游泳池很漂亮。比較意外的是小冰櫃裏的東西不是免費的，但是沒有任何醒目的提示，可以貼個有償提醒，一根士力架25元，很小的薯片15元，一聽雪碧10元，物價都翻了不知道多少倍了，倒不是説誰缺這50塊錢，至少需要給個明顯的提醒，但凡入住的時候前台提醒一聲或者在冰櫃門上貼上收費的標簽也好，這一點就讓人比較不爽。另外前台的服務員態度總體比較冷漠，不是很熱情！

我是通過網上直播到這家酒店🏨，結果來後被驚到了，灑店很美，環境優雅，房間特大，尤其離杭州、上海、都不遠，休閑，避暑勝地，可惜宣傳不多，大部分人不知這個品牌，我在自己的朋友圈裡大力推廣，空氣太棒了，性價比超高。如果服務再能跟上一點就完美了！