Savoir Resort

Simon was exceptional! Brought us around in a boat helped us take stunning photos and was just in every way possible made our stay superb! Would highly recommend a stay here. Worth every penny. Very therapeutic and authentic Chinese experience (and given it’s the only 1 of 1 resort with a private lake and 40000sqm of space) it’s definitely worth an experience.

Lovely hotel in the middle of West Creek/ Xixi National Wetlands Park in Hangzhou. The hotel and service offerings are excellent, located in a very secluded spot away from the hustle and bustle, great for relaxation and enjoying the serene and tranquil surroundings. There is a small lake in the middle of the hotel, which I understand is owned and managed by the hotel. The views are wonderful and better than going to the famed West Lake (way too touristy and crowded). I think this hotel has a lot going for it, even though it’s not a known brand. I would say some things for improvement are as follows: Must, must open a spa. AmanFayun, Banyan Tree, Anh Luh and Four Seasons all have spa’s and they’re at roughly the same price point. This wasn’t a deal breaker for me, but for some people this would put them off from booking here. Gym. This place needs an on-site gym for obsessed exercise freaks like me (and other health obsessives that want to go to an all-inclusive resort). Also, with the yummy high calorie food offerings in the restaurant, I would like to work those calories off and not worry about getting home fatter than when I left! Restaurant – Excellent service from the wonderful manager, who I forgot to ask her name and all her staff. Very good manners from all the staff, very quiet voices, barely can hear them speak amongst themselves. However there needs to be more of an international offering for people that visit from outside China (US/ Europe, India/ South East Asia/ Gulf countries, who all would probably stay here in the future). There should be another restaurant that offers international fayre, as well as the traditional Chinese restaurant, so both sets of visitors are catered for, and more choice is always good for people that stay longer than 3 days. And vegetarian/ vegan options would be very appreciated. The “Savoir resort” is not mentioned on Didi maps or on Baidu maps, and the Chinese name bears absolutely no resemblance to the English name 杭州所见 – 西溪度假酒店. Foreign people may have problems finding this location on their maps/ getting here without help (the less help that is required, the better). The two top-end rooms (6999 yuan a night and 15,000 yuan a night) cannot be booked on 携程 （Ctrip） or Trip.com. I think there should be 5 – 10 pictures on the site showing these rooms as bookable. I take a long time researching a hotel before booking, so the more information available, the better. The boat trip in the hotel is way better than the boat trip offered outside the hotel. I really enjoyed it, but I don’t think many people use it, which is a shame of a great resource. The fact this hotel has its own private lake is something that makes it stand out from the other hotels. PS , I cannot upload my videos of the boat trip inside the hotel's lake because the file is too big :'(

poor toilet design. the toilet has bad ventilation and the drainage can be easily blocked. the shower door and floor is also poorly finished and water will easily overflow to outside.

在所見西溪入住的體驗特別美好，獨立的唐風庭院，錯落有致的景觀小路，幾乎每一幀都可以獨立成片。 鬧中取靜，怡然美好，一牆之隔彷彿世外桃源。古色古香的外表裡包含了現代科技的領先力量，房間裏的BOSS藍牙音箱質感超棒，強推，來的話一定要試試。 特別感謝劉泰經理，服務周到熱情，詳細耐心的介紹了西溪濕地以及整個酒店的各個方面。給劉泰經理的工作打十二分噢。（滿分十分）

複式庭院家庭房，三個人住很寬敞，二樓可以看到兔兔島，很治癒，離餐廳很近，吃飯很方便。 窗外能看到酒店旁邊的氦氣球，看着氣球上上下下挺有意思，酒店庭院設計得挺別緻，漫步，曬太陽，拍拍小照，和父母聊聊天，難得的靜下來的時光。 酒店服務很周到，想去景區哪裡逛，都可以接送，很貼心。

酒店位於西溪濕地內部，自然環境沒的説，值得一提的是酒店前台服務非常貼心，專業，周全，酒店風景也非常優美，看得出平常有很細緻得在打理，園林設計恰到好處，一步一景，房間格局和佈置很合理，設施相對一些老牌酒店還是比較新的，客房服務也很親切，在路上行走工作人員也會親切問好，好評，下次會考慮再來!