Grand Hyatt Hangzhou

En general, el servicio en Hangzhou Grand Hyatt es realmente bueno, con muchos puntos extra, desde la predicción de las necesidades de los huéspedes por parte de la recepción hasta el servicio profesional del personal del restaurante. Para los huéspedes de fuera de la ciudad, en un día tan caluroso, después de salir a jugar un rato, solo quieren volver al hotel. El aire acondicionado es suficiente y puede cubrir la mayoría de las necesidades de alimentación y alojamiento. Aunque el precio no es barato, para padres con hijos, Grand Hyatt es la primera opción de alojamiento turístico en Hangzhou.

Las instalaciones de las habitaciones son viejas y un poco inadecuadas por el precio de aproximadamente 2.000. Se acepta no fumar, pero proporcione una zona para fumadores en cada piso. No es muy fácil bajar a fumar. El cargador del teléfono móvil y el cable se olvidaron en la habitación. Tanto la habitación de invitados como la recepción lo mencionaron porque hubo un error en el proceso de pago en la recepción. no fue muy bueno.

Great location! West lake is right in front of the hotel. Subway station is around the corner. Plenty of restaurants around. Mall is right beside. Room is clean. But it smelled of cigarette even if it’s a non smoking room. Wide spread of buffet breakfast. Hotel lobby is grand with free tea.

**Review for Grand Hyatt Hangzhou** I recently had the pleasure of staying at the Grand Hyatt Hangzhou, and I must say, it was an exceptional experience from start to finish. Here are the highlights that made my stay memorable: **Service:** The service at Grand Hyatt Hangzhou is nothing short of outstanding. From the moment I arrived, the staff were incredibly attentive and welcoming. Every request was handled promptly and with a smile, making me feel truly valued as a guest. Their professionalism and dedication to providing top-notch service are evident in every interaction. **Cleanliness:** The cleanliness of the rooms and the entire hotel was impeccable. Housekeeping did an excellent job of ensuring that the room was spotless every day. The attention to detail in maintaining hygiene and cleanliness standards is commendable, especially in these times when it is more important than ever. **Location:** The location of the Grand Hyatt Hangzhou is simply unbeatable. Situated right by the picturesque West Lake, it offers breathtaking views and convenient access to some of Hangzhou’s most popular attractions. Whether you're interested in sightseeing, shopping, or dining, everything is within easy reach, making it a perfect base for exploring the city. **Staff:** The staff at Grand Hyatt Hangzhou are a true asset to the hotel. Their friendly and courteous demeanor, combined with their willingness to go the extra mile to ensure guests have a pleasant stay, made a significant difference. From the front desk to the concierge and restaurant staff, everyone was professional, knowledgeable, and eager to assist. **Overall Experience:** In summary, my stay at the Grand Hyatt Hangzhou was exceptional in every way. The combination of excellent service, pristine cleanliness, a prime location, and an outstanding team of staff made it one of the best hotel experiences I've ever had. I highly recommend this hotel to anyone visiting Hangzhou. Whether for business or leisure, the Grand Hyatt Hangzhou will exceed your expectations and provide a memorable stay. Thank you, Grand Hyatt Hangzhou, for making my visit so enjoyable. I look forward to returning soon!

The bathroom got abit smelly. But overall is good

The location was super convenient, in the heart of Westlake Excellent facilities & great breakfast

The shower of the room was broken and the rooms have very thin walls. We could hear the neighbouring guest coughing and going to the toilet. Not what I expect from a premium hotel, my money is better spent at a holiday inn. I will not come back!

We had a wonderful stay @ Grand Hyatt Hotel. The location is superb, and the facilities let us feel like home. Great service from the front desk staff as well. Will definitely be back again for a longer stay. Thank you so much.

really nice hotel. but breakfast is not as I expected. need more improvement on their taste. their italian n chinese restaurants is really nice tho