Courtyard by Marriott Hangzhou Wulin

Hotel mediocre. Elegí la habitación Executive Club, pero la cama era dura y la habitación demasiado calurosa. El salón ejecutivo era normalito, con poca comida y bebida. Incluso la cena buffet del Marriott en el hotel fue mediocre.

Terrible experience. Was supposed to check in at 2pm, arrived at 2.30pm and was told our suite wasn't ready as suite guests are allowed to extend their stay till 4pm. Told reception it's ok, we would tour the city first, but they should make sure our room is clean and ready by the time we get back. Arrived back at 9.30pm and realised to our horror that the room meant for our kids reeked of cigarette smell. This despite us stating in our reservation that we required smoke free treatment and a non-smoking room. It is inconceivable that a renowned chain would allow smoking in a family suite meant for kids. Called hotel and all they did was to spray some air freshener on the curtains. I had to insist on a change of room before they would put air purifier in the rooms. Was almost midnight by the time it was all settled. Horrid management who were quite nonchalant about our entire ordeal.

I changed a few rooms before I find the room with good smell, staff is helpful