Atour Hotel Pinghai Road, West Lake, Hangzhou

Good location, friendly and helpful staff, nice room. Definitely will come again.

The walls are thin. Location wise is good  Also could smell people smoking even tho the hotel is non smoking

It is walking distance to westlake ,convenient location . The staff are very helpful and good service

The hotel is new, staff are friendly. Surrounding has many convenient store and eateries.

Very friendly counter staff who are willing to help tourists, answering questions like nearest food / restaurants, easiest way to get around etc. Very friendly serving staff at breakfast - even though we were pretty late (about 1015am), they were helpful and gave us heaps of food before they closed the counters for breakfast. They even provided takeaway box in case we couldnt finish what we took. Location wise is ok - about 700+metres away from West Lake, which is a bit of a walk in cold weather.

Good location - near to shopping streets mall and west lake. Well designed room layout . Laundry room was a plus for us as we re on long trip. With robot delivery to room service , it was pretty convienent for us to order anything. Only issue was the strong cigeratte smell along the corridor and it gets into our room.