Grand New Century Resort Xianghu Hangzhou

If you are thinking of booking this hotel, do it. Absolutely lovely looking room. Big bath and beautiful view (for us). Only thing to note for foreigners is that you need a swimming cap for the pool which we had to purchase, wish we knew this sooner as we could have sourced elsewhere.

The hotel is a good escape from the more popular West Lake area and is tucked away in an area filled with farms and quiet riverside ambience. The hotel room was large and had good natural light due to its big balcony window. The downsides were a smokey smelling bathroom as someone previously had smoked in the room. The pillows were too soft and couldn't support our necks, causing headaches in the morning. Also for breakfast, it was extremely crowded as there were not enough tables to seat all the guests. We wanted to sit outside and was told by the staff to simply stand outside and wait for people to leave but there was not much space out there either. Many of the guests were unhappy and arguing with staff causing an uncomfortable atmosphere.

小陳服務很好，房間的整潔度，舒適度以及設施都非常的齊全。房間寬敞明亮，床鋪柔軟舒適，空調WiFi等設施一應俱全，讓人感到賓至如歸。工作人員態度親切，服務周到，特別是前台小姐姐總是面帶微笑解答問題耐心細緻。

酒店設施，衞生和服務都是一流水準，內部環境也是相當不錯，就是酒店周圍道路環境不理想，期待下一次入住能有大的改變。值得特別稱讚的是酒店服務人員，都非常熱情，管家小釗入住前就微信聯繫告知酒店地址，幫助選房間和解答各種問題。餐廳的黃源給予的熱情服務令人印象深刻。前台和客房服務員都非常熱情。期待下一次還能入住湘湖保億開元名都。

出行前一天晚上酒店工作人員文靜就聯繫到我，問我房間有什麼要求，然後升級了帶露台的豪華雙床房。酒店設施齊全，尤其衞生間格局非常好，很大，乾濕分離。就是酒店離湘湖還挺近就是離市區有點遠，都要開車半個小時左右，更適合自駕遊。酒店有健身房跟游泳池可以免費使用，不過我們沒有體驗。早餐的話我覺得還差點意思，畢竟是度假酒店，可以再多點花樣會更好。

酒店很新，配置都完善的，工作人員也都很熱情，需求都能得到滿足，餐廳口味也好。這次是全家人出遊，又是生日，和小曾美女提了，還特地在房間做了生日佈置 開心哦，給小曾五星好評！！下次還會住噠，也會推薦給朋友哦

酒店裝修風格很好，環境都很不錯，酒店周邊距離湘湖，森泊都不遠，房間明亮整潔，朝向雖然不正對湘湖，但風景優美，管家是前台的Eleven 文靜提前微信聯繫，安排細緻周到，房間設施都很新很實用，早餐好吃用餐環境也很好，餐廳邊上就是小花園，總的來説入住體驗很好

交通便利，房間乾淨整潔，早餐豐富好吃，安安服務熱情，泳池很大，停車位充足，充電樁充電很快，健身房，挺大的，酒店周圍環境很好很新，大廳採光很好，空調製冷效果很好，下次還來這家酒店

到店比較晚，前台小何幫忙升級了房型，酒店很大氣又乾淨，離湘湖很近，開車10分鐘，親子活動也很多，房間很大，帶一個露台！遠眺景色也很棒！ 設施：有健身房，茶吧 衞生：乾淨整潔，送了歡迎水果🍉 服務：服務貼心，賓至如歸，酒店內活動就很多！豐富多彩！ 早點：特別值得一提的是第二天的早點，超級棒！比五星級酒店🏨還好，非常nice！小何姐姐還幫忙打包了麪包讓我們路上吃，非常細緻的服務。