Usuario invitado
22 de enero de 2025
We recently stayed at the hotel for a family getaway, and our experience was a mix of positives and negatives. Upon arrival, we were warmly welcomed by the staff, which set a friendly tone for our stay. However, while our room was tidy, it unfortunately did not meet our cleanliness expectations. We were surprised to find that there were no telephones in the room, which made communication with the front desk a bit inconvenient. One significant issue we encountered was the lack of hot water. When we brought this to the attention of the staff, we were informed that the solar system was not functioning properly on rainy days. This was disappointing, as we were unable to enjoy comfortable showers during our stay. The restaurant left something to be desired, too. While the dinner was quite enjoyable, both breakfast and lunch did not meet our expectations, and we noticed that the dining area could have been cleaner. Overall, the maintenance of the facilities seemed to be lacking. On a brighter note, the pool area was well-maintained and provided a pleasant experience for the whole family. We appreciated the friendly demeanor of the staff throughout our stay. Additionally, the resort's easy access from Hambanthota was a definite plus. Can not recommend to another for a stay after spending that much money.
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