Ramada Hotel & Suites by Wyndham HaLong Bay View

Este es un gran hotel con una excelente relación calidad-precio, un personal excelente y una ubicación excelente; muy recomendable para todos los visitantes de la bahía de Ha Long.

Reservamos este motel porque ya habíamos utilizado Wyndham con éxito muchas veces antes, pero había un restaurante anunciado en el motel. Cuando llegamos tarde por la noche nos dijeron que estaba cerrado y que no había ningún lugar cerca para poder comer. El desayuno estaba incluido, pero el servicio era muy viejo y estaba realmente anticuado. Las alfombras estaban asquerosas e incluso la tostadora no funcionaba. Lo único bueno del motel fue el precio y el servicio de las habitaciones, aunque la caja fuerte de nuestra habitación estaba rota y no se podía usar. La actitud desinteresada del personal en general nos dejó un mal sabor de boca. No queremos volver.

Although classified as a 4-star luxury hotel, no concierge service was available and we had to transfer our luggage ourselves to the room. Only two front desk staff members were there, who did everything. There was no travel agent to provide travel or cruise information or services in Halong Bay. The breakfast spread was limited to selecting from the 2-3 options a day in advance, which was not a 4-star menu. The room provided was a two-room suite with an attached kitchenette, which had a cooking stove, but no cooking utensils or even plates for serving. Even a basic necessity like a microwave to heat food was lacking. There was no hot water facility for washing utensils. The air conditioning was not centralized, but independent units in each room. The bedroom size was very small, with barely any space to open the wardrobes. Overall the two-day stay experience was not as comfortable and luxurious as one would expect in a 4-star accommodation. There was no rooftop swimming pool or bar and in fact, we were told that there is nothing much to explore on the higher floors. Our accommodation was provided on the 14th floor.