OakCroft GuestHouse Manchester Airport

I shall begin by saying if I could actually give a native rating, it would be minus 5, this establishment is lucky to get one. I initially booked Oakcroft guest house via *********** and it seemed okay, with average reviews. My plans changed and so I decided to add an extra night, arriving one day earlier, and I tried contacting the property direct to see if this was possible. I was put through to a call handler from a company called OYO, he offered me the additional night cheaper than *********** and so I took the deal. This meant I now had two separate bookings for the same room for separate nights. 25th April through to 27th April 2022. The hackney cab from the train station at Manchester airport cost me £10.00 (remember this figure). I was dropped off and I was notified by email that it was a self check in, but I had to telephone the number on the table by reception. I made the call, and I was told I was in room 8 upstairs, and my room key was behind the door. As I made my way upstairs I witnessed green Laundry bags scattered around the top floor, it was obvious the rooms were being changed over. I saw a tall lady wearing socks, (no footwear) with 3/4 length tracksuit bottoms, a hoodie, enter my room and so I walked to the door and knocked, followed by the standard "hello" and there was no reply/. I knocked again, and again saying "hello". The lady I had seen enter the room walked straight by me from the bathroom area to the bed which was still being made, and again I said "hello". It was at this stage I thought she had headphones on under the hoodie because she never once replied and continued to make the bed. I proceed to lean down towards the floor and waived at her again saying "hello" to which she looked up at me and said "do not talk to me white boy, I am not your friend!" Now, correct me if I am wrong, put the shoe on the other foot, I would be locked up!! I said " how dare you racially insult me, I am out of here" I think telephoned the same number I used to check in, and I informed the chap on the end of the phone about what had just happened and I said I wanted to leave with a full refund, and all he could say was, "yeah okay", no apology whatsoever. I went down the stairs to the main entrance and on the wall was a telephone number for Scotts-Cars, a private hire taxi company and on the wall, the tariffs they charge to take you to certain destinations, Manchester Airport train station being one of these. The cost £15.00, £5.00 more than the hackney. As I was on the phone ordering the taxi, the tall racist lady walk up to me and handed me her mobile phone with a nice long message that she had translated into English. This time, she called me blonde boy, and repeated I was not her friend and I was not to speak to her. So now I have just been racially abused twice in the space of 3 minutes by the same person. I then went onto topcashback, logged into ***********, and booked the Clayton Hotel for the 2 nights I n

Awful company. We read the reviews on here and thought surely it can't be that bad. We thought we would give it a chance given the fairly low cost. Don't do it. Don't make the same mistake. Like others on here, we were cancelled the night before we were due to arrive. What a joke. They overbook then cancel the bookings that were of less value. The place looks like a dump, let's be real but don't fall in to the same trap of risking it. There are so many bad reviews for a reason! Don't spoil the start of your holiday like we did. Avoid!!

We were told that we would receive a text telling us how to get into our room booked through *********** but when this didn't happen we tried to call the hotel. We spent a long time trying to get through to a person after being constantly referred to the computerized chat system which wouldn't accept our booking ref. Eventually we chose the option saying we wanted to book a room and got through to someone. When we finally got into the room all the windows were open. We soon realised why- the heating was on full blast with no way of turning it down. The bathroom was so hot with the heat from the towel rail that the only way you could use it was to leave the door open. This would be a burn risk for a child. The door handle to the room was a metal one which had broken in half and was razor sharp - beware of cutting your hand. The toilet handle was in a hole through some plywood and didn't flush properly. We didn't have a shower because the room was filthy although thankfully the bedding seemed clean. The main wall inside the room had been polyfilled and just left unpainted. I'm not sure why there were so many holes to fill! Tea bags, sugar and a cup was provided but no milk or coffee. We went out and bought a jar of coffee only to realise there were no tea spoons! The room was littered with random things like toilet rolls and something that we didn't touch but looked like ice cubes or crystal air fresheners?? They didn't smell of anything. The floor looked like it had been taken up and relaid by a four year old. The hotel was about 10-15 min drive from terminal two at Manchester airport but we won't be wasting our money again.