Rosenheim Hakuba

Good happy

週中入住，人很少，房間很大，設施有些老了，定了單人間，客服升級到了雙人間，不過客服總體不算太熱情，感覺在完成工作。

不錯 服務員態度良好 位置步行可去纜車 房間夠大

I rarely leave negative reviews, but my experience at this hotel was deeply disappointing and unacceptable. Despite relying on international tourism, the staff displayed a level of unfriendliness and unprofessionalism that was truly shocking. Check-In Experience: From the moment we arrived, the check-in process was unpleasant. The staff was dismissive and unhelpful. When we called for directions, we were simply told to walk 20 minutes from the bus station in the snow with our luggage. Any request for assistance was met with indifference or outright rudeness. Unacceptable Behavior: When I politely requested a pickup service, the owner herself mockingly repeated my request in Japanese. After living in Japan for 25 years, I have never encountered such disrespectful behavior. Ski Equipment & Services: The advertised ski equipment rental was another letdown. The staff seemed annoyed when we inquired about renting gear, and the quality of the equipment was far below standard. It was clear they had no interest in assisting guests. Storage Issues: There was no proper storage for our belongings. I was told to leave my items in a common area, and unfortunately, my charger was taken from my bag. At that point, I didn’t even bother to complain, knowing it would be a waste of time. Carrying our luggage to the ski slopes was extremely inconvenient, but again, the staff showed no concern. Room Quality: The rooms are extremely outdated and poorly maintained, especially considering the high price of accommodation. Final Thoughts: This hotel is family-owned, and the defensiveness of the management is apparent. Instead of addressing guest concerns, they dismiss them outright. It’s disheartening to see such behavior, particularly when hospitality should be about making guests feel welcome and respected. I strongly advise avoiding this hotel. No one deserves to be treated this way, and unless they make serious changes, I can’t imagine this business thriving much longer. I hope they reflect on their approach and improve, but until then, I would recommend staying elsewhere.

Room was fine (4 good sized and comfy beds with lovely soft duvets) ....the bathroom ensuite was okay if a bit cramped. Breakfast buffet was good and the dinners (when we took them) were excellent. Ski equipment hire was available in the hotel which was convenient but didn't check the prices elsewhere so not sure on the value. Ski passes also available in the hotel so that was helpful. The staff were hospitable and generally charming as is the norm in Hakuba we've found. The top benefit of the hotel was the onsen (with sauna, jacuzzi and open air hot bath)....really lovely after a day on the slopes....and separate for female and male

白馬にスキーに行く時に利用してます。 ゆっくりできて、オーナーさんをはじめ、職員さんも皆さんとても親切で感じが良いです。 連泊すると、洋食、和食と毎日違う料理が出ました❣️食事も美味しく、朝ごはんのバイキングも十分満足です。あと、温泉が最高です。露天風呂もゆっくりできて、毎日3回入りました笑笑 夫婦でゆっくりできて、スキー場にも近く、お気に入りの宿です。 来年もまたお世話になります(^-^)