Tsukinoya

To start with, I think it was a really good experience. There are two onsen in the facility which is available for 24 hours. Both of them are private so you will not be sharing with anyone else. The owners were really good people, especially okamisan. She was really caring and always helped us during our stay. The restaurants and facilities around the ryokan is limited. If you want to dine outside for the day, you should make reservation beforehand, otherwise they won't be accepting you. The room was really clean and so good. I wanted to stay longer and experience more but unfortunately there was not enough time. There are always cheaper or more central options compared to Tsukinoya. Yet, I am more than sure that you will not be experiencing the same level of experience if you stay in a franchise hotels in Hakone.

We stated 2 nights at this onsen hotel. considering the price the room was acceptable however very dirty and old in a very unpleasant way. However the worst part was the hotel owner. Continuesly muttering, seende to be angry and upset. When we asked questions he simply ordered us what to do never listened. I felt very uncomfortable and almost thretened. He made reservations at a restaurant for us as we planned to celebrate birthday and our last night in Japan. The owner came and ordered us to come 1h early - otherwise we would not get any food beacause everything else was closed. We ha a special evening planned which was destroyed and there were other restaurants opened. Overall a VERY unpleasant stay.